Operations Support Specialist

4 dni temu


Warszawa, Mazovia, Polska AirHelp Pełny etat

At AirHelp, our mission is to make air travel fairer for all passengers. We strive to provide a seamless experience for customers throughout their claim journey.

Job Description

As a Junior Operations Specialist in Customer Support, you will be the friendly and helpful voice of AirHelp. You will support customers via email, chat, and social media, using the training we provide to confidently assess claims and apply legal knowledge to help customers.

You will collaborate with other departments to ensure a cohesive customer experience. Your strong adherence to procedures and keen eye for detail will enable you to thrive in a fast-paced environment while staying organized and prioritizing tasks efficiently.

This role requires fluency in English and Chinese, as well as genuine willingness to help people and go the extra mile for them. If you're motivated, eager to learn, and ready to grow, we'll provide the training and support you need to succeed.



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