Customer Experience Data Analyst
6 dni temu
We are seeking a highly skilled Customer Experience Data Analyst to join our team. In this role, you will be responsible for diving deep into customer feedback, developing insightful dashboards and reports, and providing applicable insights that inspire strategic decisions.
You will work closely with the Global Customer Experience Strategy & Governance Leader to analyze customer data, identify trends, and develop recommendations for improving customer experiences.
Your Responsibilities:
- Uncover customer insights from Voice of the Customer (VOC) and CX data.
- Craft compelling dashboards and reports using Power BI, Tableau, and Excel.
- Develop a thorough understanding of customer needs through CX best practices and competitive landscape analysis.
- Shape strategic decisions by providing relevant insights that influence prioritization, strategy, and business case development.
- Connect customer experience metrics to financial outcomes.
Requirements:
- 3+ years of experience in Data Analytics, Data Management & Reporting, Data Engineering, Data Science, or Business Intelligence.
- Analytical skills combined with curiosity.
- Data analysis, visualization, and integration background.
- Able to transform complex data into clear business concepts and insights.
- Experience in Excel, Power BI, Tableau, AI tools, machine learning, and SQL.
- Fluency in English.
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