Service Delivery Expert
2 tygodni temu
Join our dynamic IT operations team at TST Group in Warsaw/Krakow, Poland (Hybrid) as a Service Delivery Expert. In this role, you will be responsible for delivering exceptional service to our clients by ensuring seamless incident management process execution.
Responsibilities:- Liaise with customers as the primary point of contact for high-priority incidents reported.
- Develop and implement incident response plans to minimize downtime and ensure business continuity.
- Work closely with technical teams/resolver groups to resolve incidents efficiently.
- Ensure accurate and timely communication with stakeholders regarding incident status and resolution.
- Conduct root cause analysis to identify areas for process improvements.
- Maintain accurate records of incidents, including resolutions and lessons learned.
- Participate in regular review meetings to discuss incident trends and opportunities for improvement.
- Minimum 3-5 years of experience in IT operations or a related field.
- Excellent communication and interpersonal skills.
- Proven ability to work under pressure and manage multiple priorities.
- Knowledge of ITIL best practices and ITSM ticketing tools.
- Language: English and German (B2 level minimum).
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