Customer Service Process Expert
1 tydzień temu
Req ID 77712 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.
About the position:As Customer Service Process Expert, you will be responsible for developing and implementing routing procedures for customer tickets globally, ensuring the delivery of exceptional service to our customers.
What you can look forward to as Customer Service Process Expert:
- Developing and Implementing Routing Processes: Create and optimize routing processes from web templates to local support groups, ensuring consistency and efficiency across global operations.
- Ensuring Adherence to Processes: Coordinate and monitor that established routing processes are strictly followed by all teams, ensuring service quality and operational efficiency.
- Reporting and Analyzing Key Metrics: Track and report key performance indicators (KPIs), including team service levels and other critical metrics, to assess performance and drive improvements.
- Training and Support for Regional User Groups: Provide comprehensive training on the ticketing tool to local user groups within different regions/divisions, ensuring effective and correct usage of the system.
- Driving Continuous Improvement Initiatives: Lead and contribute to process improvement and waste elimination projects, striving for ongoing optimization of ticket handling processes and enhancing overall service delivery.
Your profile as Customer Service Process Expert:
- Bachelor's or Master's degree in Science / Engineering.
- Ability to work independently and with cross-functional teams (e.g., people of varying technical skills).
- Prioritization, relationship building, and analytical ability.
- Deep knowledge and experience of CRM and related applications. Experience with Agile/Scrum is a plus.
- Solid understanding of automotive products.
- Passion for process improvement and tool optimization.
- Ability to train Customer Service personnel effectively.
- Coordination, presentation, and project management skills.
- Proficiency in written and verbal English. German would be a plus.
Why you should choose ZF:
- Work in a dynamic and international environment; the ability to manage your career at ZF structures, with the prospect of vertical or horizontal promotion in global functions.
- Implementation package: full training and support from experienced managers and employees who will ensure you feel comfortable while performing newly entrusted tasks.
- Hybrid work system.
- Possibility of participation in private medical care (including dental care) and life insurance.
- Cafeteria system/Sport Card.
- Very good working atmosphere; working in an international team with interesting projects and tasks.
Be part of our ZF team as Customer Service Process Expert and apply now
Contact: Miron Pamuła
#J-18808-Ljbffr-
Customer Service Process Expert
4 tygodni temu
Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etatAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryCustomer Service Process ExpertCountry/Region: PLLocation:Warszawa, MZ, PL, 00-124Req ID 77712|Warsaw, Poland,ZF Automotive Systems Poland Sp....
-
Customer Service Process Expert
3 tygodni temu
Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etatAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryCustomer Service Process ExpertCountry/Region: PLLocation: Warszawa, MZ, PL, 00-124Req ID 77712 | Warsaw, Poland, ZF Automotive Systems Poland...
-
Customer Service Process Analyst
24 godzin temu
Warszawa, Mazovia, Polska Unilever Brazil Pełny etatRole DescriptionWe are seeking a Customer Service Process Analyst to join our team at Unilever Brazil. This is an exciting opportunity to work on go-to-market supply chain functions, focusing on delivering exceptional customer experiences and driving business growth.Main ResponsibilitiesProcess Improvement: Identify and implement process improvements to...
-
Customer Service Expert
7 godzin temu
Warszawa, Mazovia, Polska Wabtec Pełny etatCustomer Service ExpertWe are seeking a highly motivated Customer Service Expert to join our team in Warsaw, Poland. The successful candidate will be responsible for providing technical assistance, problem-solving expertise, and outstanding customer service to clients in Europe.Job Description:This role involves serving as the first point of contact for...
-
Customer Service Expert
4 dni temu
Warszawa, Mazovia, Polska Nextbike Pełny etatWe are looking for an experienced Customer Service Expert to join our Nextbike Polska S.A. team as a Konsultant BOK.ResponsibilitiesHandle customer inquiries via chat and email, responding promptly and professionally.Collaborate with internal stakeholders to resolve complex customer issues.Continuously improve customer service processes to enhance overall...
-
Customer Service Expert
4 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatWe are seeking a highly skilled Customer Service Expert to join our team at TN Poland. In this role, you will be responsible for providing exceptional customer experiences and resolving customer inquiries in a timely and efficient manner.About the JobYou will work in an international and dynamic work environment, collaborating with cross-functional teams to...
-
Senior Customer Service Process Specialist
1 dzień temu
Warszawa, Mazovia, Polska Genpact Pełny etatAt Genpact, we serve leading enterprises with deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.The Customer Service – Senior Process Associate role involves managing client dispositions, delivering customer service process KPIs, and collaborating with local teams. As a team player, you will...
-
Customer Service Expert
6 dni temu
Warszawa, Mazovia, Polska Edgewell Personal Care Italy S.R.L. Pełny etatJob OverviewAs a Customer Service Specialist with Edgewell Personal Care, you will play a vital role in delivering exceptional customer experiences. Reporting to the Customer Service Manager, your primary focus will be on supporting customers, processing orders, and ensuring compliance with internal procedures.About the RoleThis is an exciting opportunity...
-
Multilingual Customer Service Expert
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAbout the OpportunityWe are looking for a highly skilled Multilingual Customer Service Expert to join our team. In this role, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Respond to customer inquiries in a timely and professional mannerResolves customer complaints and concerns in a fair and efficient...
-
Customer Service Process Specialist
1 tydzień temu
Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etatAt ZF, we're seeking a highly skilled Customer Service Process Specialist to develop and implement routing procedures for customer tickets globally.About the PositionThe successful candidate will be responsible for ensuring the delivery of exceptional service to our customers by creating and optimizing routing processes from web templates to local support...
-
Customer Service Expert
3 dni temu
Warszawa, Mazovia, Polska BrainRocket Limited Pełny etatWe're looking for a Customer Service Expert to join our team at BrainRocket Limited. As a key member of our support team, you'll play a crucial role in delivering exceptional customer experiences.Main Responsibilities:You'll maintain a proactive attitude towards customers, responding promptly to their queries and resolving issues efficiently.Develop strong...
-
Customer Service Expert
3 dni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etatAre you ready to elevate your career with a global organisation? If so, we want to hear from you.About the JobWe are currently offering an exciting opportunity for a skilled Order Intake Representative at one of our clients from the healthcare industry.Key Responsibilities:Process incoming EMEA portal and ordersCreate customer service cases and set...
-
Customer Service Senior Process Associate Role
1 dzień temu
Warszawa, Mazovia, Polska Genpact Pełny etatGenpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our people are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We invite you to apply for the role of Customer Service – Senior Process Associate, where you will be responsible for operational...
-
Customer Service Expert
7 dni temu
Warszawa, Mazovia, Polska Rsgroup Pełny etatCustomer Service Representative with Hungarian languageAt RS, we're looking for a talented individual to join our team as a Customer Service Representative. In this dynamic role, you'll be the cornerstone of our customer experience, providing seamless multi-channel support through phone, email, and live chat.Key Responsibilities:Process orders and maintain...
-
Warszawa, Mazovia, Polska Genpact Pełny etatAre you an experienced Customer Service professional looking for a new challenge? We have an exciting opportunity for a Customer Service Senior Process Associate in our Remote Poland office.The successful candidate will be responsible for performing operational tasks, resolving customer inquiries, and implementing process improvements to ensure efficient...
-
Customer Service – Senior Process Associate
2 dni temu
Warszawa, Mazovia, Polska Genpact Pełny etatJob Description - Customer Service – Senior Process Associate - Polish – Hybrid Warsaw (BFS043406)Inviting applications for the role of Customer Service – Senior Process Associate - Polish – Hybrid WarsawGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+...
-
Customer Service and Logistics Expert
2 tygodni temu
Warszawa, Mazovia, Polska Medison group Pełny etatAbout This Role">We are seeking an experienced and skilled professional to join our team as a Customer Service and Logistics Expert.The ideal candidate will have a strong understanding of supply chain operations, including order processing, invoicing, and inventory management.Key responsibilities include:Managing master data in NetSuite (ERP system).Ensuring...
-
Customer Service – Senior Process Associate
2 dni temu
Warszawa, Mazovia, Polska Genpact Pełny etatJob Description - Customer Service – Senior Process Associate - Polish – Hybrid Warsaw (BFS043405)Inviting applications for the role of Customer Service – Senior Process Associate - Polish – Hybrid WarsawGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+...
-
Customer Service – Senior Process Associate
1 dzień temu
Warszawa, Mazovia, Polska Genpact Pełny etatGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Customer Service Representative
2 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAt TN Poland, we strive to deliver exceptional customer service and create a positive experience for our customers.We are seeking an enthusiastic and dedicated Customer Care Expert to join our team in Warsaw. As a Customer Care Expert, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving...
