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Product Expert Support

1 tydzień temu


Warszawa, Mazovia, Polska Veeva Systems, Inc. Pełny etat
Diversity Makes Us Stronger
Veeva Systems, Inc. is an equal opportunity employer, committed to fostering a culture of inclusion and growing a diverse workforce. We value people for the individuals they are and the contributions they can bring to our teams. As an employer, we strive to create an environment where everyone feels welcome and empowered to succeed.

About the Job
We are seeking a highly skilled Product Support Engineer to join our Product Support team. As a member of this team, you will be responsible for providing global support covering all issues related to the Veeva product suite, working closely with our Development and QA teams to diagnose, troubleshoot, and resolve complex issues, and collaborating with internal stakeholders such as our Consulting and Sales Engineering teams. This is a full-time job with optional on-call responsibilities for weekend coverage.

Key Responsibilities
Your key responsibilities will include providing global support covering all issues related to the Veeva product suite, supporting client administrators across multiple organizations, handling inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration, and providing coordinated support for getting new releases and configuration changes into production.

Requirements
To be successful in this role, you will need 2+ years of support experience in 2nd- or 3rd-line product support positions, a desire to learn new soft and technical skills, and experience working closely with Development and Technical Operations teams. You must also have the ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations. Fluency in English, both written and verbal, is required.

Benefits
As a valued member of our team, you will enjoy a range of benefits, including private medical insurance, life assurance, employee capital plans, glasses reimbursement, health & wellness programs, and mobile phone & home internet reimbursement.