Technical Support Expert
2 dni temu
Madiff is seeking a highly skilled Techncial Support Expert to provide exceptional support to our clients. As a key member of our team, you will be responsible for building strong relationships with clients and acting as their primary point of contact.
The ideal candidate will have a bachelor's degree in IT or a related field and 1–2 years of relevant experience. Familiarity with financial services software, APIs, and tools such as Postman is also required.
You will work closely with cross-functional teams on release management, compliance, and service desk operations. Your analytical skills and passion for problem-solving will enable you to identify new opportunities for service improvement and ensure service level agreements are met.
- Familiarity with financial services software, APIs, and tools such as Postman
- Basic knowledge of Oracle PL/SQL, C/C++, or VB.NET (preferred)
- ITIL or PMP certifications are a plus
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