Technical Support Expert

7 dni temu


Warszawa, Mazovia, Polska Hanshow Pełny etat
About the Job

We are seeking a highly skilled After-Sales Engineer to join our team in Poland. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients, ensuring seamless deployment and maintenance of our digital store solutions.

Key Responsibilities
  • Provide local project technical support, including hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL template design, and training.
  • Collaborate with our R&D team to offer accurate, timely, and quality responses to technical innovation or customization requests.
  • Address customer complaints related to product issues and implement internal improvement countermeasures to ensure timely closure.
  • Establish, maintain, and manage after-sales channels, promptly warning and improving products with significant quality problems.
  • Regularly summarize customer complaints and technical experiences, contributing to knowledge management (SOP, guidelines, etc.) and Learning & Sharing.
Why Join Us

As a member of our team, you will have the opportunity to work with a dynamic, fast-paced international environment and contribute to the growth of our business. You will be part of a professional environment with an open communication culture and flexible working arrangements, including the option to work from home.

We offer competitive salaries in the relevant industry, promising self-development prospects, and a wide range of technical and modern environments with interesting challenges.



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