Cloud Engineering Solutions Consultant

5 godzin temu


Centrum Warszawa, Polska Google Pełny etat
About the Role

As a Technical Solutions Engineer, you will play a key role in managing customer challenges and providing level two support to our Support teams. You will be part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.

Your primary responsibility will be to troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. This will involve working closely with customers to resolve issues and achieve product readiness, availability, and scale on Google Kubernetes Engine (GKE) and deployments.

To succeed in this role, you must have a strong understanding of cloud computing technologies, including GKE and Anthos product technology and underlying architectures. You should be able to develop tools, reproduce and determine the root cause of customer-reported issues, and provide faster diagnosis.

As a consultant and subject matter expert, you will work closely with internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. You will also be part of a team of engineers/consultants that globally ensure 24-hour customer support, which may require working non-standard work hours/shifts and weekends.

Key Responsibilities
  • Work with customers on their production GKE and deployments to resolve issues and achieve product readiness, availability, and scale.
  • Develop an understanding of GKE and Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support.


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