Technical Solutions Consultant

6 dni temu

Kraków, Lesser Poland GRAITEC GmbH Pełny etat

The Technical Consultant role covers several areas within the business including presales, post-sales, and support. Presales involves working with sales departments and customers to ensure they have the best solution for them. This includes demonstrating the products and developing a training plan for successful implementation.

Post-sales responsibilities include training at all levels, from fundamentals through to project delivery/support. Part of the role is to work with the salesperson to build a training plan that will complement the individual's needs.

Key Responsibilities

  • Delivering Autodesk Authorized Training Courses to clients in-house or on-site
  • Delivering Graitec IP Training Courses to clients in-house or on-site
  • Preparing and delivering Bespoke Training Courses to clients in-house or on-site
  • Conducting post-Training Course customer reviews
  • Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

Consulting Services Including:

  • Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies
  • Implementing (Autodesk IP / Graitec IP / 3rd party software / Solution Line) to customers
  • Project Management of large implementations from handover to closeout
  • Run pre-implementation workshops
  • Working with the sales team to run project closeout meetings
  • Working with the customer on high level project-based consultancy
  • Developing supporting documentation including Data Standards & Post implementation documents

Pre-Sales Support Including:

  • Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
  • Providing practical demonstrations of the use of BIM software related to client needs
  • Delivering presentations on BIM software at customer meetings and events
  • Providing technical assistance to sales staff during the pre-sales stage of client negotiations

Post-Sales Support Including:

  • Advising clients on technical issues relating to the implementation and use of their design software
  • Liaising with suppliers where necessary to research and identify solutions to client issues
  • On the job project, related consultancy services

General Company Duties Including:

  • Researching and providing technical advice to company management on new product opportunities
  • Assisting the Sales and Marketing staff with business development matters
  • Working with the R&D team – regular feedback on the Graitec products

Key Success Indicators:

  • Collaborate and work efficiently with sales team to help drive awareness
  • Help win new business through demonstrations / prospect discussions
  • Nurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects)
  • Help sales team to run webinars
  • Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
  • Contribute to marketing activity
  • Active participation and contribution into our global Solution community
  • Work with your direct manager to help improve processes and documentation

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