Senior IT Security Services Manager
2 tygodni temu
About the Role:
We are seeking a Senior Service Manager for IT Security Services to join our team at ING. As a key member of our squad, you will be responsible for managing services and supporting Business Customers in an international environment.
Key Responsibilities:
- Manage services and support Business Customers in an international environment.
- Ensure services' compliance with company guidelines.
- Monitor key performance indicators and metrics to track Customer service levels.
- Manage agreements and other related documentation, budgeting, planning.
- Provide timely and high-quality information covering analyses, management reporting, monitoring of opportunities and risks.
- Build and productize new services delivered to Business Customers.
- Cooperate with Business Customers and internal teams.
- Improve efficiency and quality of reporting and processes, seeking opportunities, addressing risks, proposing and driving required actions.
- Participate in the development of controlling tools and process automation.
About the Squad:
Our team integrates IT security services provided within ING Group globally. We support and cooperate internally within our organization and with our Customers.
We follow the Agile approach, using flexible frameworks at our everyday work. We are innovative, we trust people we work with, and our employees have a broad autonomy. Small teams are the core of our organization. Based on team cooperation, squads work out the most flexible and effective way of working.
Requirements:
- 3+ years proven experience in managing services and supporting Business Customers in an international environment, preferably with IT scope.
- Collaborative approach and ability to build partnership.
- Comfortable in dealing with different stakeholders and can develop positive relationships.
- Excellent composure and professionalism, even in difficult situations.
- Strong analytical skills, excellent in planning and paying attention to details.
- Fast adapting personality with a strong sense of taking responsibility, initiatives, and working independently.
- Excellent communication and presentation skills with ability to manage expectations.
- Excellent problem-solving skills and ability to handle difficult situations with tact and diplomacy.
- Ability to cope with a rapidly changing environment.
- Proficient in MS Office, especially Excel and Power Point.
Preferred Qualifications:
- Experience and knowledge of methodologies and standards such as: ITIL/ Agile/ Scrum/ COBIT/ Lean/ Six Sigma/ Prince2 Agile.
- Experience in services' building and productization.
- Experience and understanding of IT security topics.
- Developed understanding of banking or finances.
- Knowledge of meetings facilitation techniques.
- Ability to influence, persuade, and negotiate.
English Level: C1
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