Technical IT Support Professional with Automation Experience
2 tygodni temu
We are seeking a skilled Technical IT Support Professional to join our Factory Automation team at emagine Polska. This role requires a strong background in industrial automation and experience with label printing systems (WCS).
The successful candidate will play a key role in resolving incidents, managing service requests, and ensuring adherence to SLA standards.
Key Responsibilities:- Provide Level 2 IT support for the Factory Automation team
- Manage incoming incidents and service requests, ensuring compliance with SLA requirements
- Work closely with L3 teams to ensure quick and effective problem resolution
- Set up and monitor OLA performance, providing monthly status reports
- Assist the Factory Automation Manager with project management and coordination
- Support the integration and maintenance of automation components in a factory environment
Requirements:
- Strong IT/OT experience, particularly in industrial environments
- Background in IT support roles with a focus on troubleshooting and issue resolution
- Experience working in a factory environment with automation systems
- Familiarity with components such as GPS applications, AGV systems, and Azure Cloud
Nice to Have:
- Hands-on experience with label printing technologies (WCS)
- Experience with SAP integration
- Knowledge of CyberArk and Microsoft Active Directory
- Understanding of project management methodologies
- Familiarity with automation and monitoring tools
We offer challenging international projects, long-term cooperation, transparently built relations based on trust and fair play, and co-financed benefits.
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