Aktualne oferty pracy związane z Travel Industry Expertise Leader - Łódź, Łódź Voivodeship - Platinum Travel Recruitment Ltd
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Travel Industry Expertise Leader
1 tydzień temu
Platinum Travel Recruitment Ltd is looking for an experienced Travel Operations Manager to lead our team's efforts in delivering exceptional travel services. The successful candidate will have a proven track record in operational management, with expertise in GDS systems and a strong understanding of the travel industry.
The ideal candidate will possess excellent communication skills, with the ability to effectively collaborate with colleagues, clients, and suppliers. They will also be highly organized, with strong problem-solving skills and the ability to prioritize tasks and meet deadlines.
Main Responsibilities:- Develop and implement operational policies and procedures to ensure efficient service delivery.
- Manage daily operations, including Service Desk activities and quality assurance programs.
- Conduct regular assessments of departmental reports to identify areas for improvement and implement changes.
- Monitor service levels to ensure client satisfaction and maintain high standards of customer care.
- Provide leadership and guidance to team members, promoting a positive work environment and encouraging employee engagement.
- Handle client and supplier complaints according to company processes to resolve issues efficiently.
- Ensure quality control and accurate reporting within agreed time scales to maintain transparency and accountability.