Field Service Manager

4 dni temu


Poland MyGwork Pełny etat
Job Title: Field Service Manager

Job Summary:
Thermo Fisher Scientific is seeking a skilled Field Service Manager to lead our team of Service Engineers and Supervisors in providing exceptional customer support. As a key member of our organization, you will play a critical role in shaping customer satisfaction, team development, and business achievements.

Key Responsibilities:
  1. Develop and implement strategies to provide effective customer support in the region.
  2. Achieve a high level of Customer Allegiance.
  3. Foster the growth, coordination, and continuity of a team of Field Service engineers and Supervisors who consistently exhibit outstanding performance and motivation.
  4. Maintain professional service support and processes through qualified external service providers.
  5. Achieve goals for operational and business performance.
  6. Manage regional P&L in line with plan/budgetary requirements.
  7. Partner with our commercial teams to deliver profitable customer deals that exceed expectations.
  8. Successfully address customer issues and maintain a positive and professional company image when dealing with difficult interactions.
  9. Drive high quality and continuous improvement through our Practical Process Improvement Business System.

Requirements:
  • Bachelor's or advanced degree in business, marketing, mathematics, or sciences.
  • 10+ years of experience, including at least 2 years in a management role.
  • Thorough understanding and extensive experience in working with external service providers.
  • Excellent written, oral, and presentation skills in English.
  • Strong people leadership skills and a professional attitude.
  • Ability to energize teams and integrate across matrix organizations.
  • Comprehensive computer skills including database development, searching, and proficiency in Power Point, Word, and spreadsheets.
  • Honest, independent, self-disciplined, innovative, and responsible.

About Us:
Thermo Fisher Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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