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Technical Support Engineer PL
2 tygodni temu
This is an exciting opportunity to join our IT team as a Computer Hardware and Software Support Expert at Excis Compliance. You will play a critical role in providing top-notch technical support to our end-users.
Main Responsibilities:
- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot hardware and software issues, including printer and scanner problems.
- Configure and troubleshoot Windows installations on customer PCs and laptops.
- Ensure timely completion of incidents and requests within SLAs.
- Document all interactions with end-users in the ticketing system.
- Collaborate with internal teams to resolve complex technical issues.
- Maintain accurate records of all activities and interactions.
Requirements:
- Must have experience using a Call Logging system.
- Good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial.
- Knowledge of mobile devices, particularly Androids and iPhones.
- Working knowledge of current and legacy hardware platforms, including building, configuring, replacing, and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft PATCH MANAGEMENT.
- Ability to replace defective parts.
