Customer Experience Champion
4 dni temu
About The Role:
We are seeking a highly motivated Support Specialist Lead to join our team at Taskrabbit. In this role, you will play a crucial part in creating a seamless and exceptional experience for every individual, whether it's a Client, Tasker, or Partner.
Key Responsibilities:
Insight/Metrics Driven:- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behaviour to better anticipate their needs.
We require:
- A minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate complex issues.
- Fluency in English and French is required.
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