Customer Experience Consultant

7 dni temu

Warszawa, Mazovia, Polska Kyriba Pełny etat

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba's real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

Role background

We're looking for a dynamic Customer Experience Consultant to join our team in tech hub in Warsaw and drive client satisfaction to new heights You will be expected to provide outstanding customer support for Kyriba's clients ensuring they receive a seamless, responsive, and highly effective service experience. This role demands strong initial Treasury knowledge on SaaS solution, and excellent interpersonal skills.

Key Responsibilities:

  1. Serve as a point of contact for client support queries through multiple channels (phone, email, support portal) while meeting established SLA response times.
  2. Provide application support within the Kyriba platform for cash management, bank reporting, cash positioning, forecasting, payments, in-house banking, financial transactions, and general ledger processing.
  3. Drive customer success through proactive problem resolution and clear guidance.
  4. Analyze and resolve product issues while maintaining case metrics for duration and clients satisfaction.
  5. Collaborate with internal teams for escalated issues requiring specialized expertise.
  6. Document solutions and maintain knowledge base for continuous service improvement.
  7. Utilize data-driven insights to identify opportunities for improving customer journeys.
  8. Analyze customer feedback and trends to inform strategic decision-making.
  9. Foster strong client relationships through effective communication and personalized service.
  10. Serve as mentor for junior support consultants.
  11. Participate in a Sunday shift once every two months or so.

What We're Looking For:

  1. Bachelor or Graduate degree in Business/Finance/ Accounting or relevant work experience.
  2. 3-5 years of experience in a customer support/customer experience role.
  3. Familiar with cloud-based service (SaaS) deployment and support is a plus.
  4. Ability to thrive in a fast-paced environment with rapidly expanding customer base.
  5. Excellent communication and interpersonal skills.
  6. A proactive, hands-on approach to problem-solving.
  7. Experience with treasury management systems preferred (Kyriba experience a plus).
  8. Additional language skills (Spanish, Italian, French) a plus.

Why join Kyriba?

We offer you the potential to explore various parts of our business and grow professionally with the company. Opportunity to be part of building something exceptional in an international environment and lots of learning and growth in a globally scaling SaaS company We offer competitive salary + generous benefits plan + stock options available.

Diversity & Inclusion: Kyriba is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees.

Our Culture & Values: At Kyriba, we embrace a culture of community and ownership, guided by our "iCare" values:

  1. Innovation: Rewarding achievements and fostering continual improvement.
  2. Client Success: Understanding and enabling client success.
  3. Accountability: Personal responsibility and continuous improvement.
  4. Respect: Embracing diverse cultures and open communication.
  5. Excellence: Striving for excellence through leadership and integrity.

Join us to make an impact and grow your career in a supportive and innovative environment

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