Order to Invoice Specialist

1 dzień temu


Błonie, Mazovia, Polska Colgate-Palmolive Pełny etat
Job Description

We are seeking a highly skilled Order to Invoice Specialist to join our team at Colgate-Palmolive. As a key member of our customer service team, you will be responsible for managing the Order to Invoice process within our company's best practices.

Responsibilities:
  • Manage the Order to Invoice process, including creating manual orders, managing order creation issues, and utilizing TMS to consolidate orders into optimized shipments.
  • Develop effective customer communications and relations to facilitate effective order to invoice fulfillment.
  • Collaborate with local Customer Development Teams and Logistics to investigate and resolve order management and delivery issues.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
  • Support and enforce all sales policies predefined by local CDT/Commercial teams with customers.
  • Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals.
  • Work with local CDTs and Logistics to identify and eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
  • Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process.
  • Accountable for the CS Key Performance Indicators (KPIs) analysis and results, taking corrective action when necessary to improve service or highlight supply chain issues.
Qualifications:
  • University Degree
  • 1-2 years of proven experience in customer service area
  • Communicative in English
  • Good knowledge of MS Excel, G-suite
  • Autonomous, results-oriented, promoting teamwork, problem-solving approach
  • Excellent communication and interpersonal skills
  • Analytical skills
  • SAP experience is an advantage


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