Support Manager Position
5 dni temu
We believe that payment processing should be as effortless as taking a breath. Our goal is to make everyone's finances velvety smooth thanks to a truly peaceful payment platform. We are committed to delivering exceptional customer experiences and continuously improving our services.
Job DescriptionThe Customer Support Team Lead will oversee a team of customer support agents, ensuring they provide top-notch service to customers. Key responsibilities include managing and mentoring support agents, monitoring and managing key support metrics, planning shifts and training sessions, and contributing to the continuous improvement of our products and processes.
Key Skills and Qualifications- Fluency in English (C1 level or higher): Excellent verbal and written communication skills.
- Leadership Experience: Proven experience in a supervisory or team lead role within a customer support environment.
- Strong Interpersonal Skills: Ability to build strong relationships with team members and other departments.
- Analytical Skills: Ability to analyze data, derive insights, and implement action plans.
- Proficiency in Support Tools: Familiarity with customer support software and tools.
- Problem-Solving Abilities: Strong ability to handle challenging situations and make effective decisions.
- Customer-Centric Mindset: A deep understanding of customer needs and a commitment to providing exceptional service.
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