Salesforce Service Cloud Business Process Specialist

3 dni temu


Warszawa, Mazovia, Polska DCG Poland Pełny etat
Job Overview

As a Senior Business Analyst at DCG Poland, you will play a key role in driving business change and improvement through the application of advanced business analysis techniques.

You will work closely with internal customers and stakeholders to develop a shared understanding of existing business processes and functions. This will involve identifying opportunities for improvement and efficiencies, and coordinating the development of a roadmap to deliver change.

Key responsibilities will include:

  • Applying advanced business analysis techniques to support the delivery of the CRM programme of work
  • Working with internal customers and stakeholders to document and develop a shared understanding of existing business processes and functions
  • Deploying a range of approaches to support initiative design, development, testing and delivery
  • Determining work plans and coordinating input from others to meet specific objectives
Requirements

To be successful in this role, you will need to have:

  • 2+ years experience in a business analysis role, with extensive experience of Salesforce Service Cloud/Sales Cloud
  • Professional qualifications in business analysis
  • Experience working with Agile/Waterfall methodologies
  • Prior experience of working with customer-facing/CRM systems
  • Demonstrable experience of leading the delivery of business analysis tasks/projects across a major part of an organisation


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