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3 dni temu
As a Senior Business Analyst at DCG Poland, you will play a key role in driving business change and improvement through the application of advanced business analysis techniques.
You will work closely with internal customers and stakeholders to develop a shared understanding of existing business processes and functions. This will involve identifying opportunities for improvement and efficiencies, and coordinating the development of a roadmap to deliver change.
Key responsibilities will include:
- Applying advanced business analysis techniques to support the delivery of the CRM programme of work
- Working with internal customers and stakeholders to document and develop a shared understanding of existing business processes and functions
- Deploying a range of approaches to support initiative design, development, testing and delivery
- Determining work plans and coordinating input from others to meet specific objectives
To be successful in this role, you will need to have:
- 2+ years experience in a business analysis role, with extensive experience of Salesforce Service Cloud/Sales Cloud
- Professional qualifications in business analysis
- Experience working with Agile/Waterfall methodologies
- Prior experience of working with customer-facing/CRM systems
- Demonstrable experience of leading the delivery of business analysis tasks/projects across a major part of an organisation
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