Agile Business Analyst for CRM Systems

5 dni temu


Warszawa, Mazovia, Polska DCG Poland Pełny etat
Business Analyst Job Summary

We are seeking a highly experienced Salesforce Service Cloud Business Process Specialist to join our team at DCG Poland. As a Salesforce Service Cloud Business Process Specialist, you will be responsible for applying advanced knowledge in business analysis to elicit and document project requirements.

You will work closely with internal customers and stakeholders to develop a shared understanding of existing business processes and functions. This will involve identifying opportunities for improvement and efficiencies, and coordinating the development of a roadmap to deliver change.

Key responsibilities will include:

  • Applying advanced business analysis techniques to support the delivery of the CRM programme of work
  • Working with internal customers and stakeholders to document and develop a shared understanding of existing business processes and functions
  • Deploying a range of approaches to support initiative design, development, testing and delivery
  • Determining work plans and coordinating input from others to meet specific objectives
Requirements

To be successful in this role, you will need to have:

  • 2+ years experience in a business analysis role, with extensive experience of Salesforce Service Cloud/Sales Cloud
  • Professional qualifications in business analysis
  • Experience working with Agile/Waterfall methodologies
  • Prior experience of working with customer-facing/CRM systems
  • Demonstrable experience of leading the delivery of business analysis tasks/projects across a major part of an organisation


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