CRM Business Process Manager
3 tygodni temu
- SAP
- Salesforce
responsibilities :
- You design, document & monitor processes to fulfill business needs and goals of the business.
- You work closely with the business managers and process owners in order to identify improvement as well as achieve standardization and simplification of the business processes.
- You detect training needs, propose and conduct training sessions in a train-the-trainer model.
- You support the organization in Change Management.
- You act as a "Business Analyst" in the implementation of systems projects (mostly in SalesForce) in the Blueprint, Realization, Testing, Cutover and Hypercare phases.
- You collaborate with key stakeholders to analyze and document business requirements. including business process flows being the bridge between the business requirements and the systems solutions.
- You work together with the IT application manager to translate the business requirements in enhancements or projects and assign priorities.
requirements-expected :
- You have an in-depth knowledge of the SalesForce CRM tool as key user. Knowledge of SAP SD module is a plus.
- You have a master degree in business administration or equivalent through experience.
- You can prove a minimum of 5 years experience in business process analysis.
- You have experience with business processes in the domain of CRM and Sales Support processes.
- You can prove change management skills related to the implementation of business processes.
- You have training skills to conduct both classroom as remote training sessions.
- You can work independently and can plan and manage your work within a "multi-tasking" environment.
- You aim for a high level of quality.
- You are highly motivated and eager to learn new skills.
- You are fluent in English.
offered :
- You will be part of an enthusiastic, committed, and skilled team, striving for sustainability, efficiency, and customer centricity.
- You will get the opportunity to develop your skills through continued learning and development.
- You will join an open company culture that stimulates exchanging experience and ideas.
- You will be working in a hybrid working environment.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- fruits
- retirement pension plan
- no dress code
- coffee / tea
- leisure zone
- extra leave
-
CRM Operations Manager
1 dzień temu
Warszawa, Mazovia, Polska JTI Pełny etatWe are seeking an experienced Crm & Retention Manager to join our team at JTI. As a key member of our digital engagement team, you will contribute to the development of CRM and consumer retention strategies.About the Role:You will work closely with other departments to drive consumer retention and growth.Develop and execute strategies to improve customer...
-
CRM & Retention Manager
3 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatThe objective of this position is to contribute to define Digital Engagement strategy and deploy it to boost Consumer onboarding, engagement and retention. Primarily focused on achieving the volume, rate and lifetime value potential of our consumer base.The CRM & Retention Manager is responsible for developing and executing consumer retention strategies in...
-
CRM & Retention Manager
1 dzień temu
Warszawa, Mazovia, Polska JTI Pełny etatAt JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply nowCRM & Retention ManagerWhat this position is...
-
CRM & Retention Manager
2 tygodni temu
Warszawa, Mazovia, Polska Jti GBS Poland Sp. z o.o. Pełny etatCRM & Retention Manager66_1178853101ObowiązkiContribute to the development of CRM and consumer retention strategies and drive their implementation CRM retention management based on consumer insights, business objectives and marketing strategies Consumer data management with focusing on developing consumer segmentation and targeting (in line with global...
-
Retention and CRM Manager
3 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatAbout the RoleWe are seeking an experienced CRM & Retention Manager to join our team. As a seasoned professional, you will be responsible for driving consumer retention strategies and developing effective CRM programs.Key Requirements:University degree in business, marketing, or economics5+ years of experience in digital marketing and CRMProven track record...
-
CRM & Retention Manager
2 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatAt JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.The objective of this position is to contribute to defining the Digital Engagement strategy and deploy it to boost Consumer onboarding, engagement, and...
-
CRM & Retention Manager
1 dzień temu
Warszawa, Mazovia, Polska JTI Pełny etatAt JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.The objective of this position is to contribute to define Digital Engagement...
-
Customer Service Process Manager
1 dzień temu
Warszawa, Mazovia, Polska Michael Page Pełny etatWe are looking for an experienced Customer Service Process Manager to join our team at Michael Page. As a key member of our customer service division, you will be responsible for leading our digital transformation efforts and driving process optimization.**Key Responsibilities**Implement AI, chatbots, CRM, and automation tools to improve customer service...
-
Process Automation Project Manager
22 godzin temu
Warszawa, Mazovia, Polska Michael Page Pełny etatIn today's fast-paced business environment, companies must adapt quickly to stay ahead of the competition. As a Process Automation Project Manager, you will play a critical role in driving digital transformation in customer service and improving operational efficiency. You will be responsible for implementing AI, chatbot, CRM, and automation tools to...
-
CRM Manager
1 dzień temu
Warszawa, Mazovia, Polska JTI Pełny etatJTI offers a range of exciting opportunities for professionals looking to grow their careers. As a CRM & Retention Manager, you will play a vital role in shaping our Digital Engagement strategy and contributing to the growth of our consumer base.Your responsibilities will include developing and executing consumer retention strategies, analyzing customer data...
-
CRM Systems Manager
4 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJob Overview:JTI, a global leader in the tobacco industry, is seeking a highly skilled CRM Coordinator to join our team. This role involves executing and monitoring onboarding, engagement, and retention of consumers, primarily focused on achieving volume, rate, and lifetime value potential of our consumer base.Key Responsibilities:Develop and implement CRM...
-
Agile Business Analyst for CRM Systems
5 dni temu
Warszawa, Mazovia, Polska DCG Poland Pełny etatBusiness Analyst Job SummaryWe are seeking a highly experienced Salesforce Service Cloud Business Process Specialist to join our team at DCG Poland. As a Salesforce Service Cloud Business Process Specialist, you will be responsible for applying advanced knowledge in business analysis to elicit and document project requirements.You will work closely with...
-
Content Manager
3 dni temu
Warszawa, Mazovia, Polska RISK Pełny etatAbout RISKWe are an international iGaming company that operates in 10 countries, serving over 300,000 customers.We have a team of 600+ professionals in 20+ locations, and we're always looking for talented individuals to join us.As a Content Manager, you will be responsible for creating engaging promotional content and collaborating with our CRM team to...
-
Business Process Improvement Manager
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAre you a detail-oriented individual with excellent analytical skills? We are seeking a Business Process Improvement Manager to join our team at TN Poland. As a member of our Digital McKinsey group, you will work closely with clients to analyze and improve their business processes, identifying areas for cost savings and efficiency gains.Your primary...
-
CRM Content Manager
3 dni temu
Warszawa, Mazovia, Polska RISK Pełny etatCompany DescriptionRISK inc: An International iGaming Company Pushing the Boundaries of EntertainmentWho We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.Always Pushing the...
-
CRM Coordinator
4 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJob ID: 98935Country: PolandProfessional area: MarketingContract type: PermanentProfessional level: ExperiencedLocation: Warszawa, PL, 00000At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a...
-
CRM Specialist
3 dni temu
Warszawa, Mazovia, Polska B2Spin Limited Pełny etatWe are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking...
-
Business Process Optimization Expert
5 dni temu
Warszawa, Mazovia, Polska Creatio Pełny etatWe are on a mission to recruit a Business Process Optimization Expert who can help us drive innovation and growth through technical know-how, process optimization, and application implementation.This role is perfect for someone who has a proven ability to analyze and optimize business processes through technology and integration. You will work closely with...
-
CRM Coordinator
4 dni temu
Warszawa, Mazovia, Polska Jti GBS Poland Sp. z o.o. Pełny etatCRM Coordinator - Koordynator /-ka ds. CRM66_1180824401ObowiązkiCRM campaign management based on consumer insights, business objectives and marketing strategies Ensure planning, management, monitoring/analysis and continuous improvement of CRM campaingscampaigns, including email/SMS marketing and consumer onboarding campaigns Monitoring and assess the...
-
Business Development Manager
4 tygodni temu
Warszawa, Mazovia, Polska Findfolks Pełny etatPosition: Business Development ManagerLocation: Remote (Work from Home)Job Type: Part-Time/Contract BasisJob SummaryWe are a fast-growing startup that connects skilled developers with leading tech companies in Australia. As a Business Development Manager, you will play a pivotal role in driving our growth by owning the sales process from the ground up. This...