Collections Specialist
1 miesiąc temu
Transforming Healthcare Together
Teladoc Health is a global leader in whole-person virtual care, empowering people everywhere to live healthier lives. As a Collections Specialist, you will play a critical role in obtaining outstanding balances while providing exceptional customer service internally and externally.
Key Responsibilities:
- Identify and resolve reasons for delinquency, ensuring timely payment within invoice terms.
- Focus on collections for assigned accounts with balances over a certain age, driving revenue recovery.
- Respond to internal and external calls/emails in a timely manner, collaborating with customers to resolve collection issues.
- Accurately document each customer engagement in business systems, adhering to work process guidelines.
- Meet or exceed productivity standards in daily and monthly assignments, facilitating account resolution and negotiation.
- Partner with Cash Applications and Billing organizations to resolve missing or unclear payment applications.
Requirements:
- 1+ year of experience in business-to-business collections.
- Intermediate to Advanced Microsoft Excel skills, including VLookup and Pivot Tables.
- Knowledge of debits, credits, and account reconciliation.
- Strong critical thinking and problem-solving skills, with good judgment and follow-through.
- Professional verbal and written communication skills.
- Ability to work well in a team environment, adapting to process changes due to growth.
Why Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience, leveraging proprietary health signals and personalized interactions to drive better health outcomes.
Make an Impact: In over 175 countries, Teladoc Health is recognized as a top employer, with talented individuals making a difference in a fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: Teladoc Health values personal and professional diversity, hiring based on strengths and qualifications that directly contribute to success in the new position.
Growth and Innovation: Teladoc Health has already made a significant impact in healthcare and remains on the threshold of big things, offering opportunities for growth and innovation.
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