Collections Specialist

1 miesiąc temu


Warszawa, Mazovia, Polska Teladoc Health Pełny etat

Transforming Healthcare Together

Teladoc Health is a global leader in whole-person virtual care, empowering people everywhere to live healthier lives. As a Collections Specialist, you will play a critical role in obtaining outstanding balances while providing exceptional customer service internally and externally.

Key Responsibilities:

  • Identify and resolve reasons for delinquency, ensuring timely payment within invoice terms.
  • Focus on collections for assigned accounts with balances over a certain age, driving revenue recovery.
  • Respond to internal and external calls/emails in a timely manner, collaborating with customers to resolve collection issues.
  • Accurately document each customer engagement in business systems, adhering to work process guidelines.
  • Meet or exceed productivity standards in daily and monthly assignments, facilitating account resolution and negotiation.
  • Partner with Cash Applications and Billing organizations to resolve missing or unclear payment applications.

Requirements:

  • 1+ year of experience in business-to-business collections.
  • Intermediate to Advanced Microsoft Excel skills, including VLookup and Pivot Tables.
  • Knowledge of debits, credits, and account reconciliation.
  • Strong critical thinking and problem-solving skills, with good judgment and follow-through.
  • Professional verbal and written communication skills.
  • Ability to work well in a team environment, adapting to process changes due to growth.

Why Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience, leveraging proprietary health signals and personalized interactions to drive better health outcomes.

Make an Impact: In over 175 countries, Teladoc Health is recognized as a top employer, with talented individuals making a difference in a fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: Teladoc Health values personal and professional diversity, hiring based on strengths and qualifications that directly contribute to success in the new position.

Growth and Innovation: Teladoc Health has already made a significant impact in healthcare and remains on the threshold of big things, offering opportunities for growth and innovation.


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