Dispute Resolution Specialist
7 dni temu
We are looking for a skilled Dispute Resolution Specialist to join our team. As a specialist, you will be responsible for handling complex cases, communicating with customers, and collaborating with internal teams. If you have experience in resolving disputes and maintaining compliance, we want to hear from you
Your key tasks and responsibilities include:
- Manage case handling and normal production tasks.
- Handle errors, perform corrections, and investigate root causes.
- Translate local language communications to English.
- Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
- Support customers in minimizing losses related to third-party fraud with payment cards.
- Report incidents in your area and maintain compliance in all actions.
We offer a dynamic work environment where you can grow professionally and personally. Our team is committed to providing exceptional customer service and promoting a culture of innovation and excellence. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply
The ideal candidate should possess:
- Fluent in Finnish and English (speaking and writing). Additional language is a plus.
- Experience handling customer applications and administrative tasks in a professional, positive, effective way.
- Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
- Previous experience with payment products/card industry or services would be an asset.
- Relevant educational background, Financial, Commercial, legal. Level: Bachelor or similar would be an asset.
- Experience in customer service or BPO environments.
- Good communication, cooperation, and networking skills.
- Positive attitude and high work ethic.
- Ability to organize and prioritize tasks effectively.
- Ability to adapt to change, showing flexibility and resilience.
- Analytical mindset and strong problem-solving skills.
- Proficient in IT (MS Office 365).
- Team player with an understanding that teamwork is essential for success.
- Commitment to maintaining compliance in all actions.
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