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Dispute Resolution Specialist Lead
2 tygodni temu
As a Dispute Resolution Specialist Lead at Capgemini, you will play a key role in managing escalations and ensuring the overall team cycle time and effectiveness for deductions and disputes. You will act as the first escalation point for contested disputes and deductions, escalating problem deductions and disputes to the client in accordance with the escalation policy and preparing recommendations for actions.
Key Responsibilities- Managing escalations and ensuring the overall team cycle time and effectiveness for deductions and disputes.
- Acting as the first escalation point for contested disputes and deductions.
- Escalating problem deductions and disputes to the client in accordance with the escalation policy and preparing recommendations for actions.
You will review query developments and trends at various customer levels, providing root cause analysis of anomalies and recommending solutions. Additionally, you will attend face-to-face customer meetings as required.
About You- Proven experience in a Finance & Accounting role, including managing of Dispute Specialists.
- Strong problem-solving skills and the ability to handle complex queries and escalations.
- Excellent negotiation skills that deliver the desired result.
- Fluent English, both spoken and written.
- Excellent communication and interpersonal skills.
- Education background in Finance / Accounting / Economics / Mathematics appreciated.
We are committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
