Senior Technical Resolution Specialist
4 dni temu
ManpowerGroup Sp. z o.o., a global company with over 70 years of experience, operates in 82 countries.
We have been present on the Polish market since 2001 and currently have nearly 35 branches throughout the country.
About the JobThis is an exciting opportunity to join our team as a Senior Technical Resolution Specialist, responsible for leading technical escalations and ensuring timely resolution of complex issues.
The successful candidate will be part of our dynamic Support Team, working closely with engineers, internal departments, and customers to resolve technical issues efficiently.
Key Responsibilities:
- Monitoring Tier2 case queues and collaborating with the team to ensure escalated cases are resolved within required SLAs and customer expectations.
- Serving as the primary escalation contact for Support Engineers, internal departments, and customers for technical issues.
- Managing all service incidents that occur during shifts and providing additional coverage or assistance as needed.
- Directing troubleshooting activities and engaging other functions as necessary.
- Driving internal and external communication to ensure ongoing updates on the resolution process.
- Facilitating the customer RCA generation, approval, and distribution process.
- Generating service incident metrics on a monthly and quarterly basis, identifying trends, and recommending strategies for incident reduction.
- Maintaining, enhancing, and updating the service incident infrastructure and procedures.
Requirements:
- Advanced proficiency in Polish and English.
- 3-5 years of experience as an Escalation Manager or in a similar role.
- Experience in problem management, change management, or incident management is desirable.
- DNS and HTTP knowledge is optional but beneficial.
- Strong organizational and teamwork skills.
About Us
At ManpowerGroup Sp. z o.o., we value our employees' growth and offer opportunities for professional development.
We provide a range of benefits, including sport cards, life insurance, private healthcare, and the chance to work with an international technology company.
-
Senior Technical Support Specialist
3 dni temu
Kraków, Lesser Poland ManpowerGroup Sp. z o.o. Pełny etatCompany OverviewManpowerGroup Sp. z o.o. is a global employment services company with over 70 years of experience, operating in 82 countries.We are committed to providing innovative solutions for job seekers and employers alike. Our goal is to help candidates find the right fit for their skills and experience.Job DescriptionThe Senior Technical Support...
-
Senior Technical Specialist
6 dni temu
Kraków, Lesser Poland K&K Talents Pełny etatAbout the RoleWe are looking for a highly experienced Senior Technical Specialist to lead our network infrastructure projects.In this role, you will be responsible for designing, implementing, and managing complex network infrastructures, ensuring high availability and performance.You will work closely with our technical teams to identify and resolve...
-
Technical QA Specialist
7 dni temu
Kraków, Lesser Poland Reality Games Pełny etatWe're seeking a skilled Technical QA Specialist to join our team at Reality Games, a company revolutionizing the gaming industry.As a Technical QA Specialist, you will be responsible for executing manual and technical testing of mobile games, ensuring high-quality releases.You will develop, implement, and maintain comprehensive test plans and test cases,...
-
Technical Support Specialist
5 dni temu
Kraków, Lesser Poland TN Poland Pełny etatJob Description:We are a leading software solutions provider for the Private Capital and Credit markets. Our goal is to eliminate boundaries between systems, information, and people. We're seeking ambitious individuals to join our team and help clients achieve their goals.As a Technical Support Specialist, you will provide daily customer support for our...
-
Problem Resolution Specialist
20 godzin temu
Kraków, Lesser Poland Antal Pełny etatWe are seeking an experienced Problem Resolution Engineer to join our team and work with a leading company in the automotive industry. As a key member of the engineering team, you will be responsible for developing and implementing strategies to resolve product issues and ensure customer satisfaction.This role requires strong technical skills, including...
-
Senior Technical Specialist CPQ
1 dzień temu
Kraków, Lesser Poland Arche Consulting Sp. z o.o. Pełny etatAt Arche Consulting Sp. z o.o., we're seeking an experienced professional to fill the role of Senior Technical Specialist CPQ. This is a highly technical position that requires strong expertise in product model programming in Configit Ace / CPQ and configuration life cycle management.Key Responsibilities:Develop, implement, and maintain complex product...
-
Kraków, Lesser Poland Reality Games Pełny etatCompany OverviewWe're a leading mobile game development company gearing up for something big - Monopoly World is going global. We're seeking an experienced Technical QA Tester to join our team and play a crucial role in ensuring the quality, functionality, and performance of our games.About UsWe're a dynamic team passionate about creating engaging gaming...
-
Technical Support Specialist for IoT Solutions
1 tydzień temu
Kraków, Lesser Poland AVSystem Pełny etatAVSystem is a leading provider of IoT solutions, and we are seeking an experienced Technical Support Specialist to join our team. In this role, you will play a critical part in ensuring the performance and reliability of our IoT solutions deployed globally.About the RoleThis position provides an excellent foundation to grow into advanced business or...
-
Senior Technical Content Specialist at Hitachi Energy
1 tydzień temu
Kraków, Lesser Poland Hitachi Energy Pełny etatAs a Senior Technical Content Specialist at Hitachi Energy, you will be responsible for creating high-quality documentation that supports the successful deployment of our mission-critical communication systems.About the RoleThis is an exciting opportunity to join a dynamic team of professionals who are passionate about delivering innovative solutions to our...
-
Senior Technical Service Specialist
3 tygodni temu
Kraków, Lesser Poland TE Connectivity Corporation Pełny etatSelect how often (in days) to receive an alert:At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales...
-
Kraków, Lesser Poland N-iX Pełny etatN-iX - A Global Software Engineering CompanyWe are a team of experienced software engineers, designers, and innovators who share a passion for creating world-class software solutions. We partner with leading businesses to deliver cutting-edge products that transform their operations and drive growth.We are seeking a talented Senior Java Engineer and...
-
Senior Technical Service Specialist
3 tygodni temu
Kraków, Lesser Poland TE Connectivity Corporation Pełny etatAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer...
-
Senior Technical Services Specialist
4 dni temu
Kraków, Lesser Poland AML RightSource Pełny etatCompany Overview">AML RightSource is committed to delivering exceptional services that meet the unique needs of our clients. Our team of experts works tirelessly to ensure the highest level of quality and professionalism in everything we do.">Job Summary">We are seeking a highly skilled Senior IT Help Desk Support Specialist to join our team. This individual...
-
Technical Support Specialist German
1 tydzień temu
Kraków, Lesser Poland CPL Jobs . Pełny etat**About the Role:**We are seeking a skilled Technical Support Specialist to join our team at CPL Jobs. As an L1 IT Support specialist, you will provide first-line technical support to our clients via phone, email or internal systems.Key Responsibilities:Register and manage incoming incidents and service requestsTrack and update tickets with relevant...
-
Technical Support Specialist
1 tydzień temu
Kraków, Lesser Poland project44 Pełny etatTechnical Support Specialist - French SpeakerWhy project44?At project44, we're on a mission—to make supply chains work. We revolutionize supply chains with our High-Velocity Supply Chain Platform. As the connective tissue of the supply chain, project44 optimizes global product movement, delivering unparalleled resiliency, sustainability, and value for our...
-
Problem Resolution Engineer @
4 tygodni temu
Kraków, Lesser Poland Antal Pełny etatProblem Resolution Engineer Location: Cracow (hybrid ) For our client, a global leader in sustainable mobility solutions for the automotive industry, we are looking for a Problem Resolution Engineer to oversee engineering initiatives that address product issues at every stage of its lifecycle. This role focuses on the development of power electronics...
-
Kraków, Lesser Poland L.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatOur company is seeking an experienced Technical Support Specialist for German speakers to join our team. As a key member of our technical support department, you will be responsible for providing technical assistance to our clients.Key responsibilities include:Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and...
-
German Speaking Technical Support Specialist
5 dni temu
Kraków, Lesser Poland L.M. GROUP POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etatAre you looking for a challenging role where you can utilize your skills and experience? Do you have excellent communication and problem-solving skills?We are seeking a highly motivated German speaking technical support specialist to join our team. As a key member of our technical support department, you will be responsible for providing technical assistance...
-
Problem Resolution Engineer @
1 tydzień temu
Kraków, Lesser Poland Antal Pełny etatProblem Resolution EngineerLocation: Cracow (hybrid ) For our client, a global leader in sustainable mobility solutions for the automotive industry, we are looking for a Problem Resolution Engineer to oversee engineering initiatives that address product issues at every stage of its lifecycle. This role focuses on the development of power electronics...
-
Senior Network Infrastructure Specialist
2 dni temu
Kraków, Lesser Poland TN Poland Pełny etatAbout the Role:The Senior Network Infrastructure Specialist will be responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. This includes maintenance of customer network systems (LAN/WAN/WLAN), troubleshooting network issues, and creating technical documentation.