Aktualne oferty pracy związane z Area Manager, Operations - Kraków - emagine Polska

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    4 dni temu


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Area Manager, Operations

2 tygodni temu


Kraków, Polska emagine Polska Pełny etat

This position focuses on overseeing Information Systems (IS) Operations service delivery across the EMEA region, ensuring operational performance and customer satisfaction while acting as the primary regional contact for incident management and communication. This role entails managing and improving the IS Operations service delivery within the EMEA region to enhance performance and ensure satisfaction. Manage IS Operations service delivery within the EMEA region. Coordinate with Global IS Product Operation Manager and Central Services Teams for operational stability. Act as primary contact for major incident management and SLA/KPI tracking. Oversee service delivery communication with business partners. Ensure effective handovers of projects following Build-to-Run framework. Manage relationships with external vendors and service partners. Bachelor’s or master’s degree in information systems, Computer Science, or equivalent. ~ ITIL V3 or 4 certifications. ~6-8 years of IT Operations experience, with 3 years in service delivery management. ~ Experience managing SLAs and KPIs in IS service context. ~ Experience with monitoring and ticketing tools. Project Management certifications (e.g., PMP, PRINCE2). Familiarity with ERP (SAP) and integration platforms. Proficient communication skills in English.