Senior Engineer, Tech support

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. As a Microsoft Copilot Studio Senior Engineer, you will lead the design, development, and deployment of sophisticated AI assistants using Microsoft Copilot Studio. This role demands deep technical expertise in integrating Copilot Studio with the Microsoft Power Platform, Microsoft Azure and enterprise applications. You will be responsible for building advanced AI features that are secure, scalable, and high performing. In addition to hands-on development, you will mentor junior engineers, contribute to architectural decisions, and help establish best practices for AI agent development across the organization. You will take ownership of the full lifecycle of AI agent development - from initial design and integration to deployment and optimization. This includes building custom connectors to integrate with external APIs and data sources and implementing advanced conversational AI capabilities based on large language models. Your role also involves troubleshooting and maintaining deployed applications and providing technical leadership and support to team members working on cross-platform integrations and AI-driven automation. 4+ years of experience in Conversational AI development, with significant hands-on experience in Microsoft Copilot Studio. ~ Proficiency in building custom connectors and actions within Power Platform or Logic Apps. ~ Deep hands-on expertise with Microsoft Azure AI services, including Azure AI Foundry, Azure AI Agent Service, Microsoft Copilot Studio, and Semantic Kernel. ~ Strong understanding of Power Platform integration (Power Automate, Power Apps, Dataverse). ~ Experience with enterprise data connectivity, including Microsoft Graph connectors. ~ Proven ability to deliver scalable and secure AI solutions. ~ Demonstrated leadership in designing generative AI solutions, including effort estimation, pricing, and client-facing business case development. ~ Strong understanding of cloud design patterns, enterprise integration patterns, and responsible engineering practices. ~ Experience identifying opportunities for transformation, automation, and AI within enterprise environments. ~ Working knowledge of cloud architectures (AWS, GCP, Azure), enterprise integration patterns, and DevOps practices. ~ Solid grasp of advanced AI concepts such as multi-agent workflows, reasoning and decision engines, and autonomous agent design. NICE TO HAVE Experience with Python for programmatic interaction with Copilot Studio agents (e.g., Experience with rapid prototyping of generative and agentic AI solutions. Familiarity with Microsoft, SAP, and Oracle suites and their integration with AI. Experience with AI safety testing frameworks. Background in consulting or experience in a client-facing technical specialist role. Practical benefits: private medical care with Medicover with additional packages (e.g., Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Check our Instagram — @capgeminipl or visit our Facebook profile —  Capgemini Polska . Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.