Aktualne oferty pracy związane z Senior Service Delivery Manager - Łódź - Fabrity Sp. z o.o.

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Senior Service Delivery Manager

2 tygodni temu

Łódź, Polska Fabrity Sp. z o.o. Pełny etat
O firmie:

to dynamicznie rozwijająca się firma technologiczna, specjalizująca się w inżynierii oprogramowania, generatywnej sztucznej inteligencji oraz przemysłowym Internecie rzeczy (IoT) . Usprawniamy procesy biznesowe, wykorzystując wiodące platformy, takie jak ServiceNow, Microsoft Power Platform oraz nasz autorski produkt low-code , Fastive . Dzięki temu wspieramy organizacje w ich cyfrowej transformacji, minimalizując przestoje i optymalizując operacje na każdym etapie.
O Projekcie:

Globalne rozwiązanie koncentrujące się na rozwoju, utrzymaniu i wdrażaniu zaawansowanych systemów IT wspierających administrację publiczną. W ramach tego projektu tworzone będą narzędzia oparte na sztucznej inteligencji (AI), które pomagają w analizie danych, automatyzacji procesów oraz usprawnieniu podejmowania decyzji w jednej z głównych instytucji UE.

Świadczenie usług IT dla klienta zgodnie z ustalonym SLA
Koordynacja działań zespołów technicznych odpowiedzialnych za rozwój, utrzymanie i wsparcie systemów IT
Wdrażanie procesów umożliwiających dostarczanie wysokiej jakości usług poprzez procedury zarządzania incydentami i problemami, zgodnie z ITIL
Budowanie relacji z klientem poprzez proaktywną obsługę, analizowanie potrzeb oraz raportowanie postępów
Dbanie o skuteczną komunikację z klientem oraz przepływ informacji wewnątrz zespołów projektowych
To projekt dla Ciebie jeśli posiadasz:
Jeden z wymienionych certyfikatów : ITIL Managing Professional/ ITIL Expert/ ITIL Specialist
Doświadczenie w zarządzaniu kilkuosobowym zespołem
Znajomość języka angielskiego w mowie i piśmie min. na poziomie B2
Umiejętność budowania silnych relacji z klientem oraz współpracownikami
Doświadczenie we współpracy z zespołami dostarczającymi rozwiązania IT, w tym monitorowanie SLA, analizowanie wydajności i rozwiązywanie problemów.

Tytuł licencjata lub magistra w dziedzinie informatyki lub telekomunikacji

Realizacja rozwojowych projektów dla renomowanych klientów z branży medycznej i transportowej
Długofalowa współpraca w ramach umowy B2B
Praca 100% zdalna
Codzienna współpraca oraz wsparcie specjalistów