Partner Experience Manager @ Ray Allen Inc

As the Partner Experience Manager, you will play a pivotal role in cultivating positive relationships with our partners and ensuring their success within our solution. You will be responsible for managing the end-to-end partner experience, from onboarding to ongoing support, and driving initiatives to maximize partner satisfaction, retention, and expansion revenue. This role requires a combination of sales acumen, relationship‑building skills, and a customer‑centric mindset to drive partner strategy. Very close collaboration with the Partner Operations Specialist is key to this role’s success. Highly visible, customer‑centric & strategic position to empower key partners to continue to transform their business and meet their objectives. This role is crucial in driving strategy, adoption, renewals, and expansion within each of our partners. Responsibilities Revenue Generation: Drive partner engagement to meet or exceed sales targets and expand RAI services across assigned partners. Identify upsell and cross‑sell opportunities, present RAI offerings effectively, and manage renewals, true‑ups, and true‑forward activities. Prepare MSAs, SOWs, and other agreements, maintain accurate Salesforce forecasting, and provide revenue projections during sales meetings. Represent partner needs across the organization and support cross‑functional initiatives to increase satisfaction and drive revenue growth. This is a quota‑carrying role aligned with company booking objectives. Relationship & Communication Management: Build and maintain strong relationships with key stakeholders, including executive‑level contacts. Act as the primary point of contact for inquiries, escalations, and strategic discussions. Conduct business reviews to highlight achievements and value, lead conversations with decision makers, set expectations, and collaborate with internal teams (Marketing, Product, Operations, Data) to deliver a unified partner experience. Address issues promptly and advocate for partner priorities within RAI. Success Planning & Execution: Define partner objectives, success metrics, and KPIs. Develop and execute success plans, monitor quarterly progress, identify gaps, and provide recommendations to maximize value, improve outcomes, and strengthen alignment between partner operations and RAI offerings. Training & Enablement: Deliver training programs and resources to support partner adoption of RAI solutions. Host role‑based enablement sessions and maintain a strong understanding of OEM requirements such as Cisco CX Specialization. Performance Monitoring: Track partner performance, sales metrics, and engagement indicators to identify optimization opportunities. Prepare business review materials with the Partner Operations Specialist, maintain partner profiles defining KPIs and ROI, and establish governance and reporting to monitor performance. Qualifications Bachelor’s degree or equivalent work experience in a related field Proven experience in sales, business development, or partner management, preferably within the IT industry Strong interpersonal and negotiation skills, with the ability to build rapport and influence decision‑making at all levels Strategic mindset with the ability to identify opportunities and drive results Excellent communication and presentation skills, with the ability to articulate value propositions effectively Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously Experience working in a fast‑paced, dynamic environment with a high degree of ambiguity – ability to wear multiple hats and multi‑task Passion for driving customer/partner success and delivering exceptional partner experiences Positive attitude and strong work ethic CRM experience, e.g. HubSpot, Salesforce.com, etc. Knowledge of Cisco and other network infrastructure products is an added benefit Proven ability to build strong relationships, build trust, effectively communicate, innovate, and collaborate Partner Experience Manager @ Ray Allen Inc Kraków, Lesser Poland Voivodeship, Polska #J-18808-Ljbffr