Service Delivery Engineer

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska OneSource Consulting Pełny etat 40 000 zł - 60 000 zł rocznie

Job Title: Operational Support & Service Delivery Engineer

Location: Wroclaw, Poland (Full-on-site)

Work Regime: Full-time

Languages: English

Contract duration: Long-term (3 years)

Job Description

To support and ensure stable operations of the DTC platform and to provide service delivery capabilities for project execution.

You will handle incidents, ensure SLA compliance, support backlog management, and contribute to scalability and performance improvements.

Roles and Responsibilities

For Operational Support Engineer (Platform):

  • Incident troubleshooting and resolution.
  • Documentation of incidents and recurring issues.
  • SLA & KPI monitoring for DTC platform.
  • Coordination with internal teams and suppliers.

For Service Delivery Engineer (Platform):

  • Monitoring platform performance.
  • Managing service backlog (access/change/information requests).
  • Delivering projects on agreed timelines.
  • Supporting project execution.
  • Ensuring scalability and performance.

Hard skills:

  • Platform monitoring & troubleshooting.
  • Incident and problem management.
  • SLA/KPI tracking.
  • Backlog management in ServiceNow or similar tools.
  • Project delivery support.


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