Service Delivery Engineer
1 tydzień temu
Job Title: Operational Support & Service Delivery Engineer
Location: Wroclaw, Poland (Full-on-site)
Work Regime: Full-time
Languages: English
Contract duration: Long-term (3 years)
Job Description
To support and ensure stable operations of the DTC platform and to provide service delivery capabilities for project execution.
You will handle incidents, ensure SLA compliance, support backlog management, and contribute to scalability and performance improvements.
Roles and Responsibilities
For Operational Support Engineer (Platform):
- Incident troubleshooting and resolution.
- Documentation of incidents and recurring issues.
- SLA & KPI monitoring for DTC platform.
- Coordination with internal teams and suppliers.
For Service Delivery Engineer (Platform):
- Monitoring platform performance.
- Managing service backlog (access/change/information requests).
- Delivering projects on agreed timelines.
- Supporting project execution.
- Ensuring scalability and performance.
Hard skills:
- Platform monitoring & troubleshooting.
- Incident and problem management.
- SLA/KPI tracking.
- Backlog management in ServiceNow or similar tools.
- Project delivery support.
-
Internship in HR Service Delivery
4 dni temu
Wrocław, Województwo dolnośląskie, Polska UBS Pełny etatPolandHuman Resources (HR)Group FunctionsJob Reference #331708BRCityWroclawJob TypeFull TimeYour roleWe're looking for an Intern in HR Service Delivery – Voluntary Exit to: Support voluntary termination processes by ensuring accuracy and timeliness in all stepsHandle sensitive employee data and documents with the highest level of confidentiality and...
-
Delivery Manager
2 tygodni temu
Wrocław, dolnośląskie, dolnośląskie, Polska Sii Sp. z o.o. Pełny etatDelivery Manager - Service Owner – SIEMMiejsce pracy: WrocławTechnologies we useExpectedSIEMSOCSecurity OperationsDelivery ManagementService ownershipOptionalGoogle SecOpsAbout the projectWe are seeking an experienced Delivery Manager / Service Owner to oversee the development, implementation, and ongoing operation of our SIEM capabilities leveraging...
-
Delivery Manager
2 tygodni temu
Wrocław, dolnośląskie, dolnośląskie, Polska Sii Sp. z o.o. Pełny etatDelivery Manager - Service Owner – SIEMMiejsce pracy: WrocławTechnologies we useExpectedSIEMSOCSecurity OperationsDelivery ManagementOptionalGoogle SecOpsAbout the projectWe are seeking an experienced Delivery Manager / Service Owner to oversee the development, implementation, and ongoing operation of our SIEM capabilities leveraging Google SecOps. This...
-
Platform Operations Engineer
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska TO Pełny etat 36 000 zł - 72 000 zł rocznieTo.Scale, on behalf of one of our key automotive clients based in Brussels, is looking for a Platform Operations Engineer to support the ongoing stability, scalability, and service delivery of their Direct-to-Consumer (DTC) digital platform.This is a hands-on operational role, focused on keeping the platform running smoothly day-to-day — monitoring...
-
Customer Service Specialist
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska PPG Pełny etat 30 000 zł - 40 000 zł rocznieJoin our customer service team and play a key role in keeping our global operations running smoothlyIn this position, you'll support our front-line customer service operations by managing essential administrative tasks, processing orders with care, maintaining accurate data, and helping ensure our work meets export control regulations and internal compliance...
-
Regional Service Manager
6 dni temu
Wrocław, Województwo dolnośląskie, Polska Atlas Copco Pełny etat 30 000 zł - 60 000 zł rocznieLocation: South-West Poland, Wrocław and surroundings, remote workEmployment Type: Full-time,Your RoleAs a Regional Service Manager, you will lead and develop the service operations within your region to ensure customer satisfaction and business growth.Your Responsibilities Will IncludeManaging and supporting a team of service engineers to deliver...
-
Platform Operations Engineer
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska to Pełny etat 30 000 zł - 60 000 zł rocznieTo.Scale, on behalf of one of our key automotive clients based in Brussels, is looking for aPlatform Operations Engineerto support the ongoing stability, scalability, and service delivery of theirDirect-to-Consumer (DTC) digital platform.This is a hands-on operational role, focused on keeping the platform running smoothly day-to-day — monitoring...
-
Junior Platform Operations Engineer
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska TO Pełny etat 36 000 zł - 72 000 zł rocznieTo.Scale, on behalf of one of our key automotive clients based in Brussels, is looking for a Platform Operations Engineer to support the ongoing stability, scalability, and service delivery of their Direct-to-Consumer (DTC) digital platform.This is a hands-on operational role, focused on keeping the platform running smoothly day-to-day, monitoring...
-
Service Cloud Product Manager
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Spyrosoft Pełny etat 80 000 zł - 120 000 zł rocznieProject description:As the Digital Product Manager, Service Cloud, you will help shape and execute our strategy to optimize customer engagement, retention, and acquisition. You will play a critical role in leading the deployment and adoption of Salesforce Service Cloud across multiple business units worldwide. As part of a 3-person global product team...
-
Expert AI Engineer
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Ciklum Pełny etat 80 000 zł - 120 000 zł rocznieCiklumis looking for anExpert AI Engineerto join our team full-time in Poland.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer...