D365 F&O Architect and Support Lead

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates itwhere your skills and values drive our collective progress and impact.

Currently we are looking for a person for the position of:

D365 F&O Architect and Support Lead
This is a hybrid role with three days in office in any of the following locations in Poland - Warszawa, Jelenia Gra, Rzeszw, Ksawerw.

Your responsibilities will be:

• Design and maintain scalable, secure, and high-performing D365 F&O architecture across Finance, Supply Chain, Manufacturing, and other modules.
• Lead solution design for new implementations, integrations, and enhancements.
• Ensure alignment between business requirements, technical solutions, and long-term D365 ERP strategy.
• Define the vision, scope, and objectives of the global process and communicate them to the relevant stakeholders.
• Process governance framework, roles, and responsibilities, and ensure that they are followed and enforced.
• Collaborate with the other Global Process Owners, regional process owners process experts, and ensure the alignment and coordination of the processes across the MS D365 platform.
• Serve as the primary liaison with external AMS providers, ensuring adherence to SLAs and quality standards.
• Coordinate incident resolution, change requests, and enhancement delivery across internal and external teams.
• Monitor AMS performance and drive continuous improvement in service delivery.
• Lead D365 support operations, including incident management, service requests, and user support.
• Establish and maintain support processes, documentation, and escalation protocols.
• Oversee the process implementation and change management activities, and ensure that the process is integrated, tested, and deployed successfully.
• Ensure system stability, performance, and availability across all business units.
• Support manufacturing-specific modules such as production planning, inventory control, and shop floor management.
• Collaborate with plant operations teams to optimize system usage and data accuracy.
• Oversee integrations with Agile and other manufacturing systems.
• Enforce change control processes and maintain solution documentation.
• Support Segregation of Duties (SoD) analysis and Risk Control Matrix (RCM) alignment in coordination with IT Security and Internal Audit.
• Ensure compliance with regulatory requirements across jurisdictions (e.g., SOX, GDPR).
• Collaborate with business process owners, developers, and external partners to translate business needs into technical solutions.
• Provide mentorship and guidance to support teams and junior architects.
• Lead cross-functional workshops and design reviews.

We require:

• Bachelors degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in D365 architecture and support leadership.
• Proven experience managing external AMS providers and global ERP environments.
• Strong understanding of D365 F&O modules, Power Platform, and Azure services.
• Experience with manufacturing systems and processes.
• Familiarity with ITIL, DevOps, and ERP governance frameworks.
• Excellent communication, problem-solving, and stakeholder management skills.

Preferred Certifications

• Microsoft Certified: Dynamics 365 Solution Architect Expert
• Microsoft Certified: Azure Solutions Architect Expert
• ITIL Foundation or Practitioner
• PMP or equivalent project management certification

We offer
:

• Unique opportunity to gain international experience in a multination pharmaceutical corporation,
• Competitive salary with annual bonus depending on individual and company performance,
• Benefits package (medical care, cafeteria MyBenefit and more)

We are an Equal Opportunity Employer. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

All interested candidates are asked to send the CV including GPDR clause:
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the European Parliament's and Council of the European Union Regulation on the Protection of Natural Persons as of 27 April 2016, with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive).