Senior Middle Office Operations Specialist

At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as a Senior Middle Office Operations Specialist

Brown Brothers Harriman is currently recruiting a Senior Middle Office Operations Specialist. As a Senior Middle Office Operations Specialist, you will assist the supervisor in leading the daily operations and be directly responsible for specialized functions within Middle Office Operations, including the more complex processes. Your knowledge of Banking area will enable you to multi-task in a fast-paced environment driven to process daily tasks. To be successful, you'll need to be well organized, have very good time management and present very good communication skills and team spirit.

Some of your key responsibilities include:

• Ensures daily output standards for both quality and timeliness are met
• Resolves discrepancies among parties. Ensure accuracy and completeness data provided
• First review (maker versus checker) of daily process
• Make sure instructions received from Client are introduced into daily process
• Works with internal teams to resolve any Client inquiries together with Supervisor/Manager
• Reconciles within the internal systems to other affected BBH systems and relevant custodian
• Proactively identifies any IMO-related issues and elevate to team management
• Takes the lead in identifying opportunity areas in improving the daily processing operations
• Understands fundamentals of relevant systems and processes. Makes suggestions for areas in which improvements are necessary and takes the lead in putting a business plan in place for the improvements
• Meets periodically with internal constituents to ensure reporting outputs are relevant for their needs
• Responds to inquiries in a timely and professional manner
• Assists or backs-up the Supervisor in client interactions, as needed
• Participates in new enhancement testing and rollouts to increase productivity and improve accuracy
• Participates in special projects, as requested
• Provides the IMO process-related trainings

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Desired Qualifications:

• BA/BS degree or equivalent work experience
• 2+ years of experience in a Banking with preferred Collateral Management, Fund Accounting, Fund Administration or Fund Operations role
• Ability to perform technical responsibilities of the job with a high level of competence
• Aptitude for thorough and timely research, analysis and resolution of a problem
• Ability to communicate professionally using effective verbal/written skills
• Strong organizational skills
• Ability to multi-task and effectively juggle assignments
• Ability to work in a team environment
• Ability to meet deadlines and work under pressure
• Proactive self-starter who is detail and goal oriented

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

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