Project Support Officer

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Project Support Officer for an EU Agency in Warsaw, Poland and various locations around Europe.

Main Responsibilities

• Reporting on progress, resources, finance or costings
• Overseeing projects, mitigating risks and solving issues
• Quality assurance, for example through collating data, auditing or compliance checks
• Scheduling meetings and setting agendas for the project team
• Internal and external stakeholder management
• Managing correspondence
• Updating project records
• Preparing test data, testing and Reporting on testing
• Preparing, printing and distributing project documentation
• Facilitating and co-ordinating efficient flow of all working documents
• Drafting documents, such as reports, notes, letters, presentations and minutes of meetings

Successful Candidate

LEVEL OF EDUCATION

Bachelor's Degree or higher

REQUIRED CERTIFICATES

At least 1 certification among:

• PRINCE2 Foundation
• Certified Associate in Project Management (CAPM)
• PM2 Basic
• or an equivalent certification recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)

KNOWLEDGE AND SKILLS

• Knowledge of project management methodologies and methods
• Experienced in drafting documents, (such as reports, notes, letters, presentations and minutes of meetings), managing correspondence and typing in data into electronic systems
• Ability to organise and plan the work process and deliver expected results
• Proficient in using MS Office tools
• Basic knowledge of ICT terminology and concepts
• Dedication to quality of the provided documents (incl. content and formatting)
• Service oriented attitude
• Systematic worker

SPECIFIC EXPERTISE

• Has knowledge/experience in the area of Schengen Information System (including Member States or EU Agency Systems that interconnect with SIS)
• Has knowledge/experience in the area of testing ICT systems
• Has knowledge and experience in using Azure DevOps (especially in managing backlog, preparing and executing test plans, preparing dashboards)
• Has knowledge/experience in the area of border checks, border surveillance and return

About The Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why should you join Serco ?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It's a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here.

Package Description

• Competitive Salary
• Corporate Benefits Package
• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team