Customer Technical Support Specialist with German

6 dni temu

Katowice, Silesia, Polska Cloudheight Solutions Pełny etat 60 000 zł - 90 000 zł rocznie

Location:
Katowice, Zabrska 19 – Global Office Park

Contract type:
Full-time employment

Working hours:
Monday to Friday, 10:00 AM – 7:00 PM (no weekend shifts)

Salary:
7,500 PLN gross/month

Work calendar:
According to the German calendar

About The Role
We are looking for a
Customer Technical Support Specialist
fluent in German to join our international team in Katowice. You will be the main point of contact for our German-speaking customers, providing professional technical assistance and ensuring a high level of customer satisfaction.

Key Responsibilities

  • Customer support: Handle calls and emails, assisting customers in resolving technical issues.
  • Problem-solving: Use your technical understanding and analytical mindset to deliver quick and effective solutions.
  • Data entry: Ensure accuracy and attention to detail when inputting data into internal systems.
  • Relationship building: Develop and maintain trustworthy, long-term relationships with customers through professional and empathetic communication.

Requirements

  • Fluency in German (C1 level) – you will be communicating directly with German-speaking customers.
  • English (B2 level) – for internal communication and training.
  • Strong communication skills, openness, and a customer-oriented attitude.
  • Willingness to learn and grow – we value curiosity and continuous development.

Offer

  • Stable, full-time employment contract
  • Fully paid 5-week training program, combining hands-on learning with mentor support.

  • Comprehensive benefits package, including:

  • Private medical care (LuxMed)

  • MyBenefit cafeteria program
  • Life insurance

  • Language training opportunities

  • Career growth opportunities – we recognize your achievements and provide clear paths for professional advancement.

Skills: english,german,technical support

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