Customer Success&Implementation Specialist

Full time

Poland, Remote/Hybrid/Cracow/Warsaw

B2B, UOP

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

We passionately support our clients by providing an innovative solution (find out more here) - an all-in-one tool, an ever-evolving data platform, enhanced by AI to accelerate the growth of their business and generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually in offices in Poland and departments all over the world.

We do this by creating an exceptional culture based on freedom of thought, meritocracy, boldness, empathy and respect for talent with great people on board (meet themhere), and a happy office environment focusing on courage and enthusiasm in everything we do.

Currently, we are looking for a Solution Architect to join our Business Development Department.

If you are open-minded and willing to constantly develop yourself - Synerise is the place for you.
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What will you do on a daily basis?

• Pre-Sales & Solution Design:

• Act as a trusted advisor during the sales cycle, translating client needs into high-level solution architectures.

• Support sales teams by preparing and delivering tailored product presentations and demos.
• Actively participate in RFP and RFI processes: analyze requirements, prepare professional responses, and present technical and business fit.
• Gather and document client use cases, ensuring alignment between business goals and technical capabilities.

• Contribute to value proposition development by shaping case studies, best practices, and solution documentation.

• Post-Sales (light involvement):

• Support smooth handover from sales to delivery teams, ensuring the proposed solution is implementable within agreed scope, timeline, and resources.

• Provide solution oversight in early implementation stages to mitigate risks and validate architecture decisions.

• Identify upsell and cross-sell opportunities during ongoing client conversations. Share lessons learned internally to improve solution design frameworks and sales methodologies.

• Internal Contribution:

• Collaborate with product owners and engineering teams to shape product development based on market insights, identified gaps and client requirements.
• Enhance technical documentation, playbooks, and internal knowledge bases.
  Mentor colleagues by sharing expertise in solution architecture and pre-sales methodologies.

What will make us a perfect match?

• Business Acumen:

• Solid understanding of SaaS business models, customer engagement strategies, and enterprise IT ecosystems.

• Experience in pre-sales, solution architecture, or consulting in a B2B technology environment.

• Ability to bridge business and technology perspectives, clearly articulating value and ROI.

• Interpersonal & Communication Skills:

• Excellent communication and presentation skills, with the ability to simplify complex topics for diverse audiences.

• Strong relationship-building skills with clients, partners, and internal stakeholders.
• Proactive, self-driven attitude with the ability to work independently and in cross-functional teams.

• Ability to operate in a dynamic, fast-changing environment and across multiple time zones.

• Technical Expertise:

• Proven ability to design and describe architectures, system integrations, data flows.

• Strong familiarity with APIs, SDKs, and modern integration patterns; ability to use tools such as Postman for testing and validation.
• Understanding of data platforms, cloud architectures, MarTech ecosystems and AI trends

• Capability to evaluate technical feasibility, performance considerations, and security implications of proposed solutions.

• Languages:

• Fluency in English (C1 or higher).

• Spanish and Portuguese are strong assets
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What can we provide for you?

• An opportunity to shape the reality by working in a fast-growing company, in the field of AI, BigData & Automation.
• Possibility to have real impact on promoting and raising awareness of a Synerise solutions among potential customers, business partners and the industry community.
  Flat structure with ownership opportunities.
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Benefits & Perks

Are you an early bird or a night owl? Choose when and where you want to work.

Dress up, dress down, just get dressed in whatever way makes you comfortable.

We want to feel good. We provide everyone with a package of healthy snacks, private medical health care and a multisport card.

Like to enrich your work with a little bit of entertainment? We do it regularly during Let's Talk and Have a Beer meetings, weekly football matches with Synerise Team or while playing with our dogs.