Customer Care Coordinator

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Hello YOU Want to be the voice of the customer in the fitness tech industry?

PerfectGym is a data-driven, global SaaS company innovating the fitness industry. We empower fitness businesses worldwide using cutting-edge technology. As part of the international Sport Alliance group, we combine the fast-paced, high-impact environment of a tech company with the stability of a major corporation. We are looking for a passionate and motivated Customer Care Coordinator to join our support team.

• As a Customer Care Coordinator, you will be the first point of contact for our global customers. Your mission is to provide a world-class support experience by helping customers use our product effectively, resolving issues, and acting as their advocate within the company.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and phone with speed, professionalism, and empathy.
• Assist customers in using our product effectively by providing clear guidance, best practices, and solutions.
• Identify, document, and track bugs and platform incidents, ensuring accurate reporting to the technical teams.
• Escalate complex issues to Customer Care Managers for smooth handovers.
• Collect and log customer feedback and feature requests to support Product and Engineering teams in improving the platform.
• Contribute to the team knowledge base by documenting solutions and processes.

• We are looking for someone with:
• Exceptional attention to detail and a methodical approach to problem-solving.
• A passion for helping people and delivering high customer satisfaction.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving abilities with the capacity to quickly understand and diagnose issues.
• Motivation to build a career in customer success and technology.

Extra credit if you also:

• Speak and understand German, Spanish, or French.
• Have experience with CRM or helpdesk software (e.g., Zendesk, Salesforce, Intercom).
• Have knowledge of the fitness or leisure industry from the perspective of an employee, trainer, or member.
• Are willing to work outside of standard 9-5 hours.

Benefits package – private medical care and a sports card to support your health and well-being

Flexible working hours – manage your schedule and enjoy a real work-life balance

Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw

Flexible employment options – choose the type of contract that best suits your needs

Access to Udemy Business – grow your skills with thousands of high-quality online courses

Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing field

International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment

Unforgettable company events – take part in engaging team-building activities and memorable celebrations

No dress code – express your personal style and feel comfortable at work

Dog-friendly office – bring your furry friends to our pet-friendly Warsaw workspace

Our job advertisements are open to all applicants regardless of gender, age, nationality, religion, social background, disability or sexual orientation. The Sport Alliance stands for diversity and, as a member of the Diversity Charter, is committed to a prejudice-free, open and progressive working environment.

Headquartered in Hamburg, Sport Alliance is one of the leading software companies in the fitness industry, specializing in providing software solutions for efficient studio management, financial services, and mobile applications. The company serves over 10,000 gyms, including 14 out of Europe's top 30 chains and 130 international chains in 55 countries – like FitX, Fitness First (LifeFit Group), McFIT (RSG Group), clever fit, and Bodystreet.

The product portfolio contains Magicline, one of Europe's leading membership management ERP solutions for the fitness market, assisting fitness studio operators in optimizing and digitizing their facilities. Complementing Magicline is PerfectGym with its gym software focusing on international chains and franchises. Part of the company is also MySports, the member platform tailored to enhance the gym experience for members. Additionally, Sport Alliance's portfolio includes Finion, a financial services provider dedicated to supporting studios in efficiently managing membership fees, from billing to debt collection.

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