Customer Success Expert

About Us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime
We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we're continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About The Role
DNV has developed GHG verification, a highly successful digital service enabling the maritime industry to meet decarbonization regulations by equipping all stakeholders with an efficient system to continuously monitor, control and manage emissions performance of their ships – from raw data to sustainable operations.

We are now seeking a motivated and qualified candidate to join our Customer Success Team. The right candidate, Customer Success Expert, shall be motivated to work for a greener shipping environment by helping clients follow industry regulations and meet environmental targets. You are eager to see things through to completion, service-oriented, and open to receiving feedback and yet confident enough to provide guidance and coaching to our clients. The chosen candidate needs to be open for potential work-related travels and able to support DNV's customers on site.

In The Role, You Will

• Coordinate and follow-up key clients globally
• Resolve complex customer queries, including service and system related questions
• Ensure customer's reported issues are resolved to the client's satisfaction in a timely manner
• Act as a single point of contact for choosen clients to ensure overall customer satisfaction from DNV's service
• Provide guidance, onboard customers and run application demos to clients
• Work with the team to develop knowledge base and "best practice" documentation
• Seek customer feedback and suggest improvements in tools and systems
• Monitor and reply to cases received via ticketing tool/ helpdesk

What we offer

• Career and development. The possibilities to grow and develop your competencies and ambitions within DNV are extensive. We have a strong company culture with emphasis on growth mindset, competence sharing and professional and personal development.
• Work/life balance. We offer flexible working and have a focus on work/life balance for our employees.
• Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. You may also join employee associations to establish networks through social and professional activities. Our largest society CONNECT throws after-works and informal meetings all year long for you to join.
• Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, health services, and competitive pension, insurance, in addition to a global profit share scheme.
• By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. You will also be part of a culture where our values "we care, we share, we dare" characterize how we act towards each other, our customers and how we perform our work.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About You

• Degree in e.g. Marine, Mechanical, Naval Architecture, Environmental Studies, HSEQ, or other relevant background
• At least 1 years of relevant experience in the maritime industry
• Knowledge of maritime/environmental regulations
• Fast learner and self-driven behavior
• Excellent verbal and written communication in English
• Strong interpersonal skills
• Strong analytical and problem-solving abilities
• Digital and networking skills

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices