Community Relations Specialist

1 tydzień temu

Warszawa, Mazovia, Polska BlaBlaCar Pełny etat 30 000 zł - 60 000 zł rocznie
About BlaBlaCar
BlaBlaCar is the world's leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Customer Support Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. This ensures our members an enriching and trustworthy experience. The Customer Support Team is answering questions and requests in different languages, 7 days a week. Our current vision and goal are to increase expertise within our internal team (social media, content, quality assurance…). We are looking for humble, caring, indulgent people; who enjoy working with a dynamic team; are willing to help, find solutions, learn and share their knowledge. Your Responsibilities:
  • Support the passengers through various channels (tickets, social media) at a high-quality level, providing guidance to them in a timely manner, with the appropriate tone of voice,  when needed adapting the responses especially on medium to complex cases to meet the passengers' needs according to the reported circumstances;
  • Analyze and take actions upon passengers' disputes, while maintaining a good communication between relevant stakeholders, ensuring that the proper documentation and governance are in place;
  • Participate in internal projects, proposing process enhancements and support content and documentation focused on the business activities, aiming for an improved passenger experience;
  • Maintaining Local Content (translating, adapting and updating help center articles and macros);
  • Collaborate with Italia's Community Relations Team on questions/ processes regarding business activities in a timely fashion;.
  • Act as a local coach for new training, individual collaborators, processes refreshes and newly implemented processes focused on business activities.
Your Qualifications:
  • Previous experience in B2C Customer Service, Customer Success, Call Centers and/or Community Relations departments and similar;
  • Excellent communication, active listening, customer centric skills and willingness to help are essential;
  • Advanced English and Italian proficiency is a must, both in written and spoken language. Any other regional language is nice to have;
  • Solution-driven and details-oriented with a sharp analytical skill while being results- and performance oriented;
  • Stakeholder and project management skills;
  • Strong ability to work on your own while being dynamic, committed and open to a fast-pace and changing environment; 
  • You're humble, structured, organized, patient and a relentless doer while enjoying working as a team-player and sharing and learning from others;
  • A prior experience using the service as a driver and/or as a passenger would be a plus.
What we have to offer:
  • Full remote possible in Poland
  • 4 additional weeks on top of legal maternity/paternity leaves
  • Financial support for home office equipment (2000 PLN)
  • Minimum 20 days holidays per year (based on work experience)
  • Local meal plan policy (320 PLN/month)
  • Public transport (50 PLN/month)
  • Multisport membership
  • Private health insurance (Allianz)
  • Free unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Employee Stock ownership plan
  • Regular team building events
  • Mental health support through
  • 1 day off per year to test our product
  • 1 day per year for social engagements with non-profits
Interested in joining the ride?
  • a 45-min video-call with your Talent Acquisition Manager Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
  • a fully remote exercise to evaluate your technical skills
  • a 60-min video-call with Alessandra Minio, your future manager to discuss about your exercise 
  • a 30-min video-call with our Senior Customer Operations Manager for vision fit and rounding off the process
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Community Relations Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska La French Tech Taiwan Pełny etat 30 000 zł - 60 000 zł rocznie

    Offres d'emploiLes SecteursIndustrieNumériqueSantéTransition écologiqueAgricultureRejoindre la Mission French TechDécouvrir les métiers de la TechCommunity Relations Specialist (German speaker)WarsawFull-TimeApply NowAboutBlaBlaCar is the world's leading community-based travel app enabling 29 million active members a year to share a ride in 21...

  • Community Relations Specialist

    6 dni temu

    Warszawa, Mazovia, Polska BlaBlaCar Pełny etat 30 000 zł - 60 000 zł rocznie

    About BlaBlaCarBlaBlaCar is the world's leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.Your MissionWe are looking for a Community Relations Specialist to join the...

  • Community Relations Expert

    1 tydzień temu

    Warszawa, Mazovia, Polska BlaBlaCar Pełny etat 30 000 zł - 60 000 zł rocznie

    About BlaBlaCar BlaBlaCar is the world's leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. Your Mission We are looking for a Community Relations Specialist to join...

  • Investor Relations Specialist

    4 dni temu

    Warszawa, Mazovia, Polska GTC S.A. Pełny etat 40 000 zł - 80 000 zł rocznie

    Investor Relations SpecialistTake the next step in your career and join Investor Relations in an international environmentWe are strengthening our Investor Relations team and are looking for an ambitious, analytically strong professional who wants to develop in a strategic, high-visibility role at a listed international real-estate group.Why This Role...

  • Mid Customer Relations Specialist

    6 dni temu

    Warszawa, Mazovia, Polska ROSOTRAVEL Pełny etat 25 000 zł - 35 000 zł rocznie

    Rosotravel – Life is an experienceCzy jesteś osobą skrupulatną i zwracającą uwagę na szczegóły? Marzysz o pracy zdalnej, bez konieczności dojazdów do biura? Dołącz do naszego zespołu i pomóż tworzyć niezapomniane wspomnienia dla naszych klientówJesteśmy organizatorem wycieczek po Europie, Stanach Zjednoczonych i Ameryce Południowej....

  • Manager Regional Employee Relations

    6 dni temu

    Warszawa, Mazovia, Polska TD SYNNEX Poland Pełny etat

    Why choose TD SYNNEXAs a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.AtTD SYNNEX, we're...

  • Manager Regional Employee Relations

    6 dni temu

    Warszawa, Mazovia, Polska TD SYNNEX Pełny etat

    Why choose TD SYNNEXAs a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.At TD SYNNEX, we're...

  • Strategic Revenue Management Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska myGwork - LGBTQ+ Business Community Pełny etat 40 000 zł - 80 000 zł rocznie

    This job is with Mars, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job DescriptionStrategic Revenue Management Specialist (f/m/x)in Mars PetcareSales DepartmentLocation: WarsawStrategic Revenue Management drives maximizing revenue and...

  • Internal Communication and Employee Relations Specialist

    6 dni temu

    Warszawa, Mazovia, Polska ERGO Technology & Services Pełny etat

    About the roleThe Internal Communications Specialist is responsible for planning, creating, and implementing internal HR communication initiatives while coordinating local events that foster employee engagement and strengthen the company culture. This role works closely with HR and leaders of all levels to ensure consistent messaging and a positive employee...

  • Data and Sales System Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska myGwork - LGBTQ+ Business Community Pełny etat 30 000 zł - 60 000 zł rocznie

    This job is with Mars, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job DescriptionData and Sales System Specialist (f/m/x)Mars Petcare, Sales OperationsLocation: Warsawhybrid work up to 50%This position ensures the continuity and quality of...