Community Relations Specialist

6 dni temu

Warszawa, Mazovia, Polska BlaBlaCar Pełny etat 30 000 zł - 60 000 zł rocznie

About BlaBlaCar

BlaBlaCar is the world's leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany.

Your responsibilities:

  • Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
  • Animate coaching sessions for team members (internal and external).
  • Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
  • Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
  • Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Your qualifications:

  • Previous experience in customer service (at least 1 year)
  • Excellent communication and active listening skills with a willingness to help others
  • A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
  • Full working proficiency in English and German (Please send your CV in English)
  • You fit with our
    BlaBlaPrinciples
  • You thrive in a collaborative, fast-growing and innovative environmentYou have the ability to take ownership, be aligned with business priorities
  • Nice to have: Proficiency in French

What we have to offer:

  • 4 additional weeks on top of legal maternity/paternity leaves
  • Financial support for home office equipment (2000 PLN)
  • Minimum 20 days holidays per year (based on work experience)
  • Local meal plan policy (320 PLN/month)
  • Public transport (50 PLN/month)
  • Multisport membership
  • Private health insurance (Allianz)
  • Free unlimited carpooling & bus rides
  • Personal growth via trainings, mentorship, and internal mobility programs
  • Employee Stock ownership plan
  • Regular team building events
  • Mental health support through
  • 1 day off per year to test our product
  • 1 day per year for social engagements with non-profits

Interested in joining the ride?

  • a 45-min video-call with one of our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
  • a fully remote exercise to evaluate your technical skills
  • a 60-min video-call with our Associate Manager - Italy and Germany,
    Alessandra Minio
    , to deep dive into the role
  • a 30-min video-call with our Senior Customer Operations Manager,
    Aline Romer
    , for a vision fit and rounding off the process

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