Logistics and Client service Specialist

7 dni temu

Warszawa, Mazovia, Polska Laboratoire SVR Pełny etat 45 000 zł - 55 000 zł rocznie

SVR - Who Are We?

For over 60 years, SVR Laboratory has been a trusted name in dermocosmetics. Dermatologists and pharmacists around the world rely on our products, which are designed to solve real skin concerns. With a presence in more than 50 countries, our success is built on solid scientific expertise and a commitment to quality at every stage.

What makes us unique?

We're driven by curiosity, care, and a love for innovation. Every formula is created to make skin healthier and people feel more confident in their everyday lives. At SVR, it's all about putting people – and their skin – at the heart of everything we do.

Check out our brand film: FILM DE MARQUE EN

Who Are We Looking For?

We're looking for a
Logistics & Client Service Specialist Poland & Baltics HUB
to join our
Logistics and Client Service team
in Warsaw, reporting directly to the Finance and Administration Director, you will play a pivotal role in ensuring
operational excellence
, cost efficiency and customer satisfaction across Poland and the Baltic countries.

Your daily responsibilities will include:

  • Processing customer and internal orders in CRM: order handling, complaint, resolution, pricing setup, and customer account creation.
  • Ongoing contact with logistics service providers, monitoring the efficiency and timeliness of service delivery, issues resolution.
  • Reporting for internal and group needs, including the quantity/value of completed orders, order fulfillment status, inventory levels, planned product availability and providing clarifications.
  • Explaining the discrepancies between discrepancies between customer orders and deliveries, reconciling settlements with customers.
  • Coordinating the complaints and returns process, issuing corrections.
  • Being the first point of contact for the sales team regarding logistics and customer service.
  • Stock analysis, preparation of product reports (expired, destroyed, etc.).
  • Coordinating product deliveries to SVR e-shop.
  • Stock analysis, preparation of product reports (expired, destroyed, etc.).
  • Coordination of data collection for environmental reporting purposes.
  • Pro-actively proposing and implementing process improvement initiatives.

We Are Looking for Someone Who:

  • Has 2+ years of experience in logistic & client service, preferably with experience in retail/pharmacy chains
  • Proactive, goal and problem-solving oriented, capable of independent decision-making
  • Excellent communication and interpersonal skills.
  • Highly organized, with excellent time management skills.
  • Proficient in Microsoft Excel, ERP systems.
  • Fluent in Polish and English (knowledge of French is an asset).

We Offer:

  • A salary that values your knowledge and experience
  • Opportunities to grow your career in a dynamic, international company that values science, innovation, and care for people and their skin
  • Flexible hybrid working model, giving you the freedom to balance remote and office-based work
  • All the tools you need to succeed: laptop, and phone
  • Attractive benefits package, including private healthcare, product discounts, an extra day off for your birthday, and more
  • A friendly, supportive team and inspiring work environment

If you feel
SVR
could be your next opportunity
, we'd love to hear from you

Send your resume to:

(Please include the title of your application in the subject line, e.g., "Logistics & Client Service Specialist – Poland & Baltics")

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