Customer Service and Debt Collection Specialist

1 tydzień temu

Warszawa, Mazovia, Polska ALGOTEQUE Innovation Hub Pełny etat 40 000 zł - 60 000 zł rocznie

ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.

Job Description
We're looking for a Customer Service and Debt Collection Specialist to own the commercial sales and distributions functional business process for a global premium consumer goods company, leading process design and enabling process digitization and innovation. This role owns the strategic process roadmap and enables improved operational results by applying best practice process expertise.

Responsibilities

  • Analysis and evaluation of differences in commercial sales and distributions processes within the Global S/4 template and local Poland needs, including:
  • Best practice commercial sales strategies (sales channel organizations including contracts, order processes and key account management, distribution channel management, logistics service provider arrangements, supply chain coordination, delivery scheduling methodology)
  • Developing an interaction model for collaborating with other business functions (Finance, Commercial, Warehouse Management etc.)
  • Policies, governance and reporting hierarchy (billings, credit terms, sales discounts and rebate agreements)
  • General terms, policies and governance (incoterms, scheduling etc.)
  • Consider the strategic implications of cultural, legal and regulatory differences
  • Performing UAT (User Acceptance Testing) during the Test Stage of the project

Profile / Requirements

  • Relevant academic background in Business, Marketing, or related field
  • Extensive experience in commercial sales and distribution aspects, in both an organizational and operating context
  • Deep knowledge in SAP SD (Sales and Distribution)
  • Problem-solving and analytical mindset
  • Collaborative team player
  • Fluent in English and Polish; any other language is a plus

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