Customer Service Specialist

20 godzin temu

Warszawa, Mazovia, Polska SpotOn TA Pełny etat
The Role:

Customer Service Specialist – Swiss German Speaker / Schwyzertüütsch

Office Based – Katowice

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Salary: PLN Gross Monthly Salary + Bonus.

Client: BPO/Outsourcing Company.

Office Based – Katowice,PL

Job Description

As a Customer Service Specialist, you will respond to customer questions and concern.

Detailed Duties and Responsibilities

  • Maintain reliable attendance, complete required training, and consistently meet performance expectations.
  • Building a good relationship with the customer.
  • Contacting customers via phone, email, or chat in Swiss German.
  • Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
  • Respond to customer questions and concerns.
  • Assisting with technical, warranty, and complaint issues.
  • Sharing insights to improve service quality and customer satisfaction.
  • Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
  • Updating customer data and collaborating with other departments.
  • Creating exceptional customer experience.
Ideal Profile:

Targeted Qualifications

  • Fluency in Swiss German Language/Schwyzertüütsch, C1 level or Higher.
  • Fluency in English Language, B2 level or Higher.
  • A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
  • A skilled communicator who enjoys creating personalized verbal and written communication.

Interpersonal Skills

  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

  • Salary: PLN Gross Monthly Salary + Bonus.
  • Office Based – Katowice,PL
  • Full eligibility to live & work is a must.
  • Monday to Friday, 8:00 – 18:00.
  • Sports Card.
  • Medical care.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Other Services
  • A role that offers a breadth of learning opportunities

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