Customer Service and Debt Collection Lead

1 tydzień temu

Warszawa, Mazovia, Polska ALGOTEQUE Innovation Hub Pełny etat 40 000 zł - 60 000 zł rocznie

ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.

Job Description
We're seeking a Customer Service and Debt Collection Lead to take ownership of commercial sales and distributions processes across the CEE region (CZ, SVK, HU, PL) for a global premium consumer goods company.

Responsibilities

  • Analysis and evaluation of differences in commercial sales and distributions processes within the Global S/4 template and local CEE (CZ, SVK, HU, PL) needs, including:
  • Best practice commercial sales strategies (sales channel organizations including contracts, order processes and key account management, distribution channel management, logistics service provider arrangements, supply chain coordination, delivery scheduling methodology)
  • KPI definitions (sales targets, return rates, customer relations, delivery accuracy levels, OTIF metrics)
  • Developing an interaction model for collaborating with other business functions (Finance, Commercial, Warehouse Management etc.)
  • Policies, governance and reporting hierarchy (billings, credit terms, sales discounts and rebate agreements)
  • General terms, policies and governance (incoterms, scheduling etc.)
  • Consider the strategic implications of cultural, legal and regulatory differences
  • Performing UAT (User Acceptance Testing) during the Test Stage of the project

Profile / Requirements

  • Relevant academic background in Business, Marketing, or related field
  • Extensive experience in commercial sales and distribution aspects, in both an organizational and operating context
  • Deep knowledge in SAP SD (Sales and Distribution)
  • Strong leadership and stakeholder management skills
  • Excellent communication abilities
  • Fluent in English; any other language is a plus

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