Technical Customer Service Manager

7 dni temu

Warszawa, Mazovia, Polska ALLSTARSIT Pełny etat 40 000 zł - 80 000 zł rocznie

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

We're looking for a
Technical Customer Success Manager
to lead customer relationships, advocate for client needs, and drive growth in the digital data space. This is a unique opportunity to join a fast-growing team and play a key role in building lasting, high-impact partnerships.

About Client

Vetric is a leading provider of advanced public data API solutions. We streamline complex data collection with secure, real-time, fully managed data flows - delivering accurate, organized data with 99% uptime and minimal engineering effort. We are a bootstrap (profitable & non-funded) company, with 100+ clients and record-breaking ARR in less than 2 years.

Role & Responsibilities:

As a Technical Customer Success Manager, you will ensure that our customers achieve their desired outcomes with the product by providing onboarding, support, and ongoing guidance, while fostering strong relationships to drive retention, expansion, and satisfaction. Your role will include:

  • Customer Relationship Management
  • build and maintain strong, positive relationships to ensure customer satisfaction and engagement.
  • Onboarding and Enablement
  • provide training, support, and guidance to help customers get the most out of our platform.
  • Product Expertise
  • identify and implement product-based solutions tailored to customer needs.
  • Working closely with the product team
  • providing the voice of the customer and communicating to clients product updates and features
  • Cross-functional Collaboration
  • work closely with product and delivery teams to represent the customer voice, communicate updates, and help design solutions.
  • Proactive Engagement
  • check in regularly with customers, gather feedback, and ensure continued product value.
  • Monitoring Customer Health
  • use tools and metrics to track usage and satisfaction.
  • Renewal and Retention
  • involvement in annual renewals, especially during expansion, downgrades, or potential churn.

Qualifications:

  • 3-5 years of experience in customer success for a SaaS company
  • Experience in high-touch customer management
  • Background with technical companies
  • Experience in research and working with APIs.
  • Open to working shifts that extend from midday into the evening (up to 8 PM)
  • Willingness To serve as part of an on-call team with shared rotation
  • Working remotely
  • English - native-level proficiency.

We'd be lucky if you had:

  • Knowledge in data solution fields.
  • Experience working with Dev Tools products

  • Technical Service Manager

    7 dni temu

    Warszawa, Mazovia, Polska astara Pełny etat 40 000 zł - 80 000 zł rocznie

    The RoleThe Technical Service Manager ensures effective management of technical support and warranty processes within the Astara service network to maintain high customer satisfaction, uphold brand reputation, and achieve organizational objectives.Main Functions/ResponsibilitiesStrategic Support and Business DevelopmentParticipate actively in the...

  • Technical Service Delivery Manager

    5 dni temu

    Warszawa, Mazovia, Polska Xperi Pełny etat 40 000 zł - 80 000 zł rocznie

    Description Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized...

  • Technical Service Delivery Manager

    7 dni temu

    Warszawa, Mazovia, Polska Xperi Pełny etat 60 000 zł - 120 000 zł rocznie

    Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our...

  • Technical Service Delivery Manager

    7 dni temu

    Warszawa, Mazovia, Polska Xperi Inc. Pełny etat 40 000 zł - 80 000 zł rocznie

    Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our...

  • Technical Customer Success Manager

    7 dni temu

    Warszawa, Mazovia, Polska AllStars-IT Pełny etat 40 000 zł - 80 000 zł rocznie

    Technical Customer Success ManagerLevelSeniorDepartmentTypeFull TimeProjectVetricLocations:WarsawKrakowJob DetailsPosted on:November 3, 2025About the CompanyEstablished in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that...

  • Customer Service Manager

    1 dzień temu

    Warszawa, Mazovia, Polska RegioJet a.s. Pełny etat

    RegioJet is the second-best carrier in Europe and the largest private rail and bus company in Central Europe. Our yellow trains and buses connect dozens of European cities, carrying over 17 million passengers annually who value comfort, reasonable prices, and high-quality service.Since our founding, we have strived to make travel accessible and enjoyable...

  • Customer Service Leader

    1 dzień temu

    Warszawa, Mazovia, Polska iView Recruitment Pełny etat

    Customer Service Leader Rekrutujemy dla:Międzynarodowej firmy produkcyjnej, która obsługuje klientów w Europie i na rynkach pozaunijnych. Organizacja posiada zintegrowane struktury obsługi klienta, logistyki i planowania sprzedaży. Obecnie poszukuje doświadczonego lidera, który będzie zarządzać zespołem specjalistów ds. obsługi klienta w modelu...

  • Customer Service Specialist

    5 dni temu

    Warszawa, Mazovia, Polska Edgewell Pełny etat 30 000 zł - 45 000 zł rocznie

    Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to...

  • Customer Service Specialist

    5 dni temu

    Warszawa, Mazovia, Polska Stora Enso Pełny etat 30 000 zł - 60 000 zł rocznie

    Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 19,000 people.Be part of a...

  • Customer Service Representative

    5 dni temu

    Warszawa, Mazovia, Polska Micro Commercial Components (MCC) Pełny etat 25 000 zł - 40 000 zł rocznie

    Your new job:Job TitleCustomer Service Representative (CSR) - Warsaw, PolandDepartmentCustomer ServiceReport ToCustomer Service Representative ManagerWork modeOn-SiteEmployment TypeFull-TimeTravel0% - 25%Work Site LocationWarsaw, PolandJob Objective: MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products,...