Customer Service Manager

1 dzień temu

Warszawa, Mazovia, Polska RegioJet a.s. Pełny etat

RegioJet
 is 
the second-best carrier in Europe
 and the largest private rail and bus company in Central Europe. Our yellow trains and buses connect dozens of European cities, carrying over 17 million passengers annually who value comfort, reasonable prices, and high-quality service.

Since our founding, we have strived to make travel accessible and enjoyable for everyone. We continually innovate, digitize European railways, expand our network, and offer modern services in both rail and road transport.

We're proud to have become synonymous with enjoyable travel, while providing stable employment for nearly two thousand people in Poland, the Czech Republic, and other European countries. We offer high-quality customer service, from online booking and free seat reservations to free cancellation up to 15 minutes before departure, stable Wi-Fi on board, a wide selection of beverages and meals served by our professional stewards, and on-board entertainment on our trains and buses. 
Our goal is to continually improve travel and raise standards of passenger comfort and service.

If you want to be part of something great and help us turn travel into an experience, join us and hit the road with us.

What will be your responsibilities?

  • Managing the customer service team.
  • Monitoring and improving the quality of customer service.
  • Development and implementation of service standards and procedures.
  • Analyzing customer satisfaction data and identifying areas for improvement.
  • Resolving complex issues and complaints.
  • Creating reports and presentations regarding the department's work results.
  • Collaborating with other departments to improve processes and increase customer satisfaction.
  • Motivating and developing team competencies.

What do we expect?

  • Experience in a customer service position.
  • Excellent communication, negotiation and interpersonal skills.
  • Team management and employee motivation skills .
  • Analytical skills and the ability to draw conclusions from data.
  • Independence, responsibility and goal orientation.
  • Good knowledge of MS Office (especially Excel).
  • Very good knowledge of English and Polish.
  • Basic knowledge of the Labor Code and HR and payroll issues.

What do we offer?

  • Stable employment based on an employment contract.
  • Attractive salary and bonus systém – PLN)
  • Place of work - Warszaw, Poland.
  • The opportunity to have a real impact on building customer experience at RegioJet.
  • Professional development and gaining unique experience in the transport industry.
  • Work in an international environment.
  • Discounts on travel on RegioJet trains and buses.

Sounds interesting?

Don't wait – apply today

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