Customer Service Executive

1 tydzień temu

Warszawa, Mazovia, Polska Inspired Pet Nutrition Pełny etat 25 000 zł - 40 000 zł rocznie
Customer Services Executive

Location: Warsaw, Poland

Contract: Fixed Term - 18 Months

The Opportunity

We're excited to be recruiting for a Customer Services Executive to join our growing team in Warsaw. This role will be key in ensuring our export and domestic customers receive exceptional service - managing everything from logistics coordination and order processing to communication with suppliers, transport partners, and regulatory bodies.

It's a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering operational excellence.

The Company

At Inspired, we're passionate about pet nutrition. We're an award-winning, innovative FMCG manufacturer with a growing family of brands including Harringtons, Wagg, Barking Heads & Meowing Heads, AATU, Blink, Butcher's, and Classic Cat.

100s of colleagues across 3 different site locations in the UK - Thirsk, North Yorkshire; Crick, Northamptonshire; and Kinmel, Wales.

What You'll Be Doing
  • Accurately and efficiently processing customer orders in line with business policies and SLAs
  • Coordinating logistics, invoicing, and import deliveries across multiple regions
  • Managing supplier orders, veterinary inspections, and stock levels
  • Liaising with customers to ensure all required information is captured for timely despatch
  • Handling customer queries, complaints, and feedback through our service system
  • Communicating effectively with internal teams across Operations, Distribution, and Customer Services
  • Supporting export coordination activities as required
About You

You'll bring:

  • Proven experience in customer service, logistics, or a transactional process role
  • Strong coordination and organisational skills with excellent attention to detail
  • Ability to work confidently with ERP systems or similar order management tools
  • Clear and professional communication skills with both internal and external stakeholders
  • A proactive mindset with the ability to manage multiple priorities in a fast-moving environment
  • Logistics and invoicing coordination - managing import deliveries, supplier orders, veterinary inspections, and stock levels, while ensuring accurate and timely invoicing in line with regulatory requirements
  • Customer service and communication - maintaining strong relationships with domestic and international clients, handling complaints, and ensuring high service quality
INDHP

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