Technical Customer Success Manager

7 dni temu

Warszawa, Mazovia, Polska AllStars-IT Pełny etat 40 000 zł - 80 000 zł rocznie

Technical Customer Success Manager

Level

Senior

Department

Type

Full Time

Project

Vetric

Locations:

Warsaw

Krakow

Job Details

Posted on:

November 3, 2025

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

We're looking for a Technical Customer Success Manager to lead customer relationships, advocate for client needs, and drive growth in the digital data space. This is a unique opportunity to join a fast-growing team and play a key role in building lasting, high-impact partnerships.

About Client

Vetric is a leading provider of advanced public data API solutions. We streamline complex data collection with secure, real-time, fully managed data flows - delivering accurate, organized data with 99% uptime and minimal engineering effort. We are a bootstrap (profitable & non-funded) company, with 100+ clients and record-breaking ARR in less than 2 years.

Required skills:

  • 3-5 years of experience in customer success for a SaaS company
  • Experience in high-touch customer management
  • Background with technical companies
  • Experience in research and working with APIs.
  • Open to working shifts that extend from midday into the evening (up to 8 PM)
  • Willingness To serve as part of an on-call team with shared rotation
  • Working remotely
  • English - native-level proficiency.

We'd be lucky if you had:

  • Knowledge in data solution fields.
  • Experience working with Dev Tools products

Scope of work:

As a Technical Customer Success Manager, you will ensure that our customers achieve their desired outcomes with the product by providing onboarding, support, and ongoing guidance, while fostering strong relationships to drive retention, expansion, and satisfaction. Your role will include:

  • Customer Relationship Management - build and maintain strong, positive relationships to ensure customer satisfaction and engagement.
  • Onboarding and Enablement - provide training, support, and guidance to help customers get the most out of our platform.
  • Product Expertise - identify and implement product-based solutions tailored to customer needs.
  • Working closely with the product team - providing the voice of the customer and communicating to clients product updates and features
  • Cross-functional Collaboration - work closely with product and delivery teams to represent the customer voice, communicate updates, and help design solutions.
  • Proactive Engagement - check in regularly with customers, gather feedback, and ensure continued product value.
  • Monitoring Customer Health - use tools and metrics to track usage and satisfaction.
  • Renewal and Retention - involvement in annual renewals, especially during expansion, downgrades, or potential churn.

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