Banking & Cards Team Leader

6 dni temu

Warszawa, Mazovia, Polska Tata Consultancy Services Pełny etat 45 000 zł - 135 000 zł rocznie

Banking & Cards Team leader will manage/perform specific transactions in connection with client's business activities and support the team & the team manager to meet the expected operational KPIs.

Providing an effective service on behalf of TCS to client's legal and statutory requirements, agreed company processes and Service Level Agreements.

Your attitudes we value:

  • 7+ years of relevant experience
  • Preferably related financial education
  • Good knowledge of MS Office tools (Word, Excel and PowerPoint)
  • Knowledge of the used business systems and capabilities desirable
  • Basic knowledge and experience of working with back-office banking processes
  • Attention to details,
  • Flexible with rotation between teams / markets and shift time if necessary

Your daily tasks:

  • Handling daily volume/target of transactions
  • Resolving customer queries via e-mail or phone
  • Adhering to standard operating procedures/training manuals while executing the task
  • Ensuring compliance on the quality of deliverables
  • Whenever it is a process update/change, ensuring that is incorporated in SOP with appropriate change management process
  • Effectively and timely communicating issues among internal and external stakeholders, building up constructive relationships with offshore teams
  • Participate in Risk Assessments and Audit reviews
  • Proactively manage client expectations wherever needed
  • Escalate / flag issues appropriately as and when needed to the Manager. Timely initiate the EFMA to the Manager

Business Partnership

  • Liaise with internal and external stakeholders to resolve queries as necessary
  • Foster and maintain high level of communication within own team and with other TCS members
  • Foster and maintain good business relationships with all stakeholders
  • Attending weekly calls and other business communications with the client's local team, as necessary

Domain specific

  • Understanding of end to end process cycle
  • Activities may also include but not limited to, processing Private & Public Garnishments / Insolvencies / Garnishment Prosecution / Court Orders, handling P-Account requests, creating Payouts transactions, approving Evaluees, Account management of Deceased Customers & Customers under Care, Power of Attorney requests, Bank enquiries, Schufa enquiries, Account Switching requests etc. , any other back office operations

What do we offer?

  • Competitive salary with annual salary reviews.
  • Hybrid working
    model (2 days in the office, 3 days remote per week).
  • Opportunity to use foreign languages and the newest technologies on a daily basis.
  • Indefinite period employment contract after probation period.
  • Access to
    MyBenefit
    platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc).
  • Sport's card (
    Multisport
    ).
  • Private medical care for you and your family.
  • Private life insurance.
  • Access to wide range of learning & development platforms.
  • Discounted theatre tickets.
  • Work in a multicultural environment.

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