Communications Engineer

Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage Communications APIs
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why This Role Matters
Vonage Communication Engineers are responsible for all the activities involved in growing and maintaining our global AWS cloud based platform that sits between the PSTN and all of our CPaaS applications. These activities include designing, enhancing, maintenance, upgrades, troubleshooting, monitoring, deploying, capacity planning, and documenting. Collaboration is a big part of the job as our engineers work closely with vendors, product support, and other external stakeholders. Joining our team requires a strong background in SIP, VoIP, and programming/automation. We are looking for innovative, go-getters to join us as we continue to push technology forward.

Your Key Responsibilities

• Independently manage projects of varying size and complexity requiring high levels of functional integration.
• Make custom modifications to our SIP Proxies and SBCs to add new features and integrate with new PSTN carriers.
• Review the work of other team members as part of our SDLC process.
• Troubleshoot and debug SIP communication issues in the network.
• Perform lifecycle management of voice systems and network equipment
• Play a consultative role to help decide the right processes and tools to define, execute and deliver project success.
• Support the production deployment of new or modified operating systems and software applications.

What you'll bring

• At least 3+ years of applicable experience; must have at least 3 years of designing and configuring SIP network elements
• Advanced knowledge in all the protocols used in VoIP environment such as SIP (using UDP, TCP & TLS), RTP, SRTP, RTCP, DNS
• Expertise in managing Opensips/Kamalio or other SIP servers
• Ability to isolate issues by troubleshooting call flows end to end
• Working knowledge of Linux operating systems
• Working knowledge with scripting languages like Shell and Python
• Working knowledge with databases such as MySQL
• Working experience with network sniffers such as tcpdump/Wireshark/VoipMonitor
• Experience with public cloud-based infrastructure deployments (AWS highly desired)
• Knowledge of automation software (Ansible or Terraform desired)
• Good understanding of PSTN services such as CNAM, StirShaken, and 911
• Experience with DevOps practices

How You'll Benefit

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There's no perfect candidate.
You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who We Are
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.