Senior Software Engineer – Real-Time Communications

Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage Communications APIs
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why This Role Matters
Software Engineers for this position are responsible for all the activities involved in growing and maintaining our global AWS cloud-based platform that sits between the PSTN and all of our CPaaS applications. The candidate is expected to have a strong background in VOIP technologies, protocols, and open-source platforms. Additionally, this role is expected to have a backend development experience with strong knowledge of developing applications end-to-end including application development, databases, cloud-based technologies, APIs, and scripting automation. It is a very dynamic environment with fast-paced turnaround times involving interactions with other team members, product managers, QA, and Ops resources in an agile environment.

Your Key Responsibilities

• Design and develop distributed, robust, real-time high-volume applications
• Develop software using best dev/ops practices including aspects of testing, deployment, and operations.
• Ability to complete individual tasks end-to-end independently while also working with a team to accomplish bigger objectives.
• Monitoring the system's stability and ensuring its high-availability %)
• Development of new features, logic, and bug fixes
• Diagnosing bottle-necks and suggesting optimizations for top-notch performance
• Performing production deployments of new versions
• Writing automation to perform various complicated tasks
• Writing monitoring scripts, alerts, and dashboards
• Analyzing packet captures and system traces as the art of troubleshooting activities
• Maintenance of the AWS cloud infrastructure
• Reviewing and approving code written by others

What you'll bring

• 5+ years of experience in Software Development
• Open-source technologies such as Asterisk, OpenSIPs, and/or Kamaillio
• Python, SQL, Shell
• Knowledge of VoIP (SIP/RTP)
• Hands-on experience with AWS
• Relational (MySQL, Postgres) and NoSQL (Redis, DynamoDB) database technologies.
• Knowledge of automation software and practices (Ansible or Terraform desired)
• Linux Systems knowledge (performance tuning, basic networking, file systems)
• Experience with version control systems like Git, SVN, etc
• Strong troubleshooting skills
• Ability and willingness to work in a global, fast-paced environment
• Experience with DevOps practices

How You'll Benefit

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There's no perfect candidate.
You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who We Are
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.